Patrick Kavanagh Email & Phone Number

Dublin, County Dublin, Ireland

Dublin

Swift Square, Santry

Gather and statistically analyse market and customer data from Electric Ireland teams in order to gain customer insights using CSAT and NPS scoring. Manage Electric Ireland research budget and relationship with research partners. Co-ordinate and manage all customer research for Electric Ireland. To include all research trials and ensure that all data.

Northwood, Swift Square, Santry, Dublin 9

Responsible for analysing and reporting key data within the PAYG team. Delivering information and making reccomendations based on in depth analysis to help improve sales and the overall strategy of the PAYG team.

Responsible for meeting load factor targets and to support in the optimisation of Yield Management in line with revenue, margin, load factor and bed recovery. Managing routes/destinations to ensure maximum result to meet overall profit objectives. Ensuring optimum recovery is achieved on guaranteed properties. Monitor competitor pricing and taking.

Duties included reservations, bookings, cancellations and payments. Achieving monthly call centre targets whilst liaising with footfall and over the phone clients on a daily basis.

Majorca, Spain

Meeting guests at the airport and escorting them to their accomodation. Organising and hosting welocme meetings (sometimes up to 100 people). Selling and organising excursions and other activities.Responding to clients queries and handling issues such as lost luggage, passports etc. Establish and maintaining relationships with local hoteliers and travel.

Diploma, Predictive Data Analytics, Distinction

Diploma in Predictive Data Analytics using Power BI, Rapid Miner, SQL, Python, Jupiter.

Human Resource Cipd Certificate, Hr

CIPD Certificate - Modules Included: Recruitment & Selection, Performance Management, Training and Development, Strategic Planning, Job.

Qualtrics Customer Experience Certification

Customer Experience Assessment And Improvement

Questionnaire Design