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Patrick Keane is listed as FOS Relationship Manager at National Australia Group at Royal Bank of Scotland, a company with 36325 employees, based in Greater Edinburgh Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at nabgroup.com and a matched LinkedIn profile for Patrick Keane.
Patrick Keane previously worked as FOS Relationship Manager at National Australia Group and Head of Financial Ombudsman Service Learnings at Royal Bank Of Scotland. Patrick Keane studied at Cardinal Newman Comprehensive School.
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Passionate and customer driven Senior Leader with extensive and rich experience of Complaint Handling, Service Improvement and Operational Management within a regulated environment coupled with change management and project experience. Proven track record of successfully managing teams and working at strategic and executive levels within RBSG to design, build and implement operational models for executive complaint handling resolution, service improvement and the sharing of best practice and learnings from the office of the Financial Ombudsman across multiple business functions. A motivated, self starting individual who values and delivers positive cultural change through identification of systemic and thematic policy, process and behavioural business performance opportunities to improve commercial results, staff job satisfaction and the customer experience.
Listed skills include Financial Ombudsman Service Learnings Management, Service Improvement, Leadership, Complaint Management, and 9 others.
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Glasgow, United Kingdom
Own, build and maintain a successful relationship with the Financial Ombudsman Service (FOS). Design, build and implement a Financial Ombudsman Learnings model. Lead a team to successfully manage and resolve all cases at the Office of the Financial Ombudsman and identify and implement all key learnings from the Financial Ombudsman Service (FOS) upheld.
Edinburgh, United Kingdom
Designed, built and implemented a Financial Ombudsman Learnings model which has been stated as best in class by the Ombudsman. Led a team to successfully identify and implement all key learnings from the Financial Ombudsman Service (FOS) upheld final decisions, ensuring prevention of repeat findings/mistakes which impact on customer outcomes within the.
To provide subject matter expert support to the RBS, NW Retail businesses through the delivery of an efficient and effective Complaints Policy function – thereby supporting delivery of the divisions objectives. Resolving Regulatory gaps by working closely with Risk functions and creating a strategic asset in complaints to become Service leaders and improve.
Conducted a review of the Service Improvement Process across Retail Markets, bringing key stakeholders together to agree purpose, process and success criteria of Service Improvement Plans. Drive and champion SIPs across Retail Markets using new SIP Model process. Manage, track and report on SIP progress to Retail Markets Executive Committee and work with.
Other employees you can reach at rbs.com. View company contacts for 36325 employees →
Darren Hornibrook
Colleague at Royal Bank Of ScotlandSandhurst, England, United Kingdom, United Kingdom
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Arvind Jaiswal
Colleague at Royal Bank Of ScotlandPune, Maharashtra, India, India
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Andrew Chiang
Colleague at Royal Bank Of ScotlandHong Kong SAR, Hong Kong
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Dominique Brooke
Colleague at Royal Bank Of ScotlandBradford, England, United Kingdom, United Kingdom
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Stacey Abbott
Colleague at Royal Bank Of ScotlandBristol, England, United Kingdom, United Kingdom
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Nicola Cannon
Colleague at Royal Bank Of ScotlandGreater Edinburgh Area, United Kingdom
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James Shelley
Colleague at Royal Bank Of ScotlandLiverpool, England, United Kingdom, United Kingdom
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Harry Tsang
Colleague at Royal Bank Of ScotlandHong Kong SAR, Hong Kong
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Piyush Sharma
Colleague at Royal Bank Of ScotlandWest Delhi, Delhi, India, India
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JD
Jimmy Dell
Colleague at Royal Bank Of ScotlandUnited Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Patrick Keane works for Royal Bank of Scotland.
Patrick Keane is listed as FOS Relationship Manager at National Australia Group at Royal Bank of Scotland.
AeroLeads has found 1 work email signal at @nabgroup.com for Patrick Keane at Royal Bank of Scotland.
Patrick Keane is based in Greater Edinburgh Area, United Kingdom, United Kingdom while working with Royal Bank of Scotland.
Patrick Keane has worked for National Australia Group and Royal Bank Of Scotland.
Patrick Keane's colleagues at Royal Bank of Scotland include Darren Hornibrook, Arvind Jaiswal, Andrew Chiang, Dominique Brooke, and Stacey Abbott.
You can use AeroLeads to view verified contact signals for Patrick Keane at Royal Bank of Scotland, including work email, phone, and LinkedIn data when available.
Patrick Keane studied at Cardinal Newman Comprehensive School.
Patrick Keane is listed with skills including Financial Ombudsman Service Learnings Management, Service Improvement, Leadership, Complaint Management, Customer Experience, Customer Oriented, Operations Management, and Business Process Improvement.
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