Patrick Keffer Email & Phone Number

Due to an illness that I was diagnosed with in July 2012, I am now a full time dad.

Pittsburgh, Pa

•Proactively lead the ORS team to ensure achievement of business goals in expenses, payroll, inventory shrinkage, and associate morale including quality controls.•Select, coach, and develop strong and effective management and supervisor/lead associates. Develop a diverse, high performance team. Set and manage to high standards, which include taking decisive action with underperformers. Focus on positioning high performers for growth opportunities within Sears.•Accountable for managing ORS expenses which includes ORS parts, payroll and returns.•Perform self-assessments on a monthly basis and develop necessary action plans to address gaps.•Communicate with ORS Teams through daily ready-meetings that will address goals for the day, week, month, productivity metrics and areas of concern.•Review and summarize in daily performance metrics the Outlet Stores - Mechanical Returns Audit Sheet.•Develop partnerships with SLS distribution centers, vendors and Product Repair Service units to ensure the continued flow of goods into the operation.•Ensure timely testing and repairs of product by PRS (mechanical service technicians).•Audit receipt and testing of merchandise into and out of ORS areas of responsibility to ensure quality controls are in place and processes are being executed properly.•Monitor and manage adherence to operational and receiving processes (e.g., Pricing, Mark-outs, Prepping, Repairing, Testing, and adherence to the Mechanized Inventory Management “MIM” process) and ensure performance standards are met.•Partner with ASM of Operations to oversee the mark out process, non-saleable and salvage process•Manage HR transactional processes in staffing and training; create action plans to improve associate performance.•Ensure consistency of operational processes within the facility, with a strong focus on ORS processes.•Ensure the ORS team receives appropriate training and coaching necessary to fulfill the quality standards of SHC..

Mount Pleasant, Pa

•Direct day to day sales activities of sales team.•Maintain up to date product knowledge training of sales staff through scheduling and tracking progress of web, conference call, and in store training.•Work with my corporate partners to develop challenging yet achievable budgets, keeping close focus on controlling costs and overhead in order to minimize waste and maximize profits.•Achieved a 310% increase in sales, over the prior year’s sales figures in first year as Manager. Exceeded every sales budget by a minimum of 8% each year thereafter.•Responsible for accurately reporting business results through daily and monthly completion of sales reconciliation.•Maintain a positive P&L statement both monthly and yearly.•Responsible for store inventory, including monthly cycle counts and yearly inventory of over $1million dollars.•Partner with Human Resources to ensure that all policy and procedures are followed.•Work closely with the computer and software systems group to ensure hardware and software applications are fully operational, virtually eliminating downtime.•Coordinate with the internal corporate buyers to ensure product supply and mix is consistent with the business needs.•Participate in weekly and monthly conference calls with senior management to provide feedback regarding the business plan.•Develop, setup and run semi-annual sales events both onsite, as well as, at remote locations. Two day event sales achievement typically generates $500 - $750k.•Develop and consistently strengthen business relationships with internal customers in Senior Management and internal VIP customers in Sony Music, Sony BMG, Sony Music Nashville, and Sony Pictures, assisting these high level customers with their accommodation purchases while maintaining a high level of confidentiality.•Partnered with my corporate operations group to develop and write the procedure manual for the Order Processing Business to ensure a consistent and error free operation.

Mount Pleasant, Pa

•Developed a strong knowledge of Sony Electronics’ products, through web and webinar based training.•Ensured the highest level of customer service and experience for every customer.•Managed monthly and yearly inventory process.•Worked with the manager to ensure that the monthly and yearly sales targets were achieved.•Assisted in the distribution of sales and special event communication/correspondence to all company members.•Handled upkeep and appearance of showroom product and displays.•Responded to all customer calls/inquiries in a timely manner.

Mount Pleasant, Pa

•Responsible for quality control inspection of cathode ray picture tubes for projection televisions.•Accountable for logging and reporting of quality and production defects.•Insured timely completion of inspection and delivery of product.•Maintained accurate monthly inventory counts.•Successfully completed the Sony’s 16 module Team Skills Program.

Natrona Heights, Pa

•Responsible for daily sales reconciliation reporting.•Handled weekly ordering of merchandise to replenish store inventory of over $1million.•Coordinated daily activities for a staff of 3 to 8 employees.•Responsible for forecasting and preparing employee work schedules.•Participated in annual store inventory count of inventory in excess of $1million.•Implemented and managed corporate shrinkage reduction initiatives, such as employee awareness and adherence to paperwork policies, in order to reduce losses. Successfully reduced shrinkage over 50% within a 2 year period.•Insured that all employees maintained a high level of customer service through employee training.•Managed weekly sales and semi-annual circular sales events, which generated over $200k in sales, per two week circular event.