Patrick Kellum, Cdm Email & Phone Number

Austin, Texas Area

• Lead project manager in the development of training programs, manuals and materials for Nutrition Services Directors, Patient Guest Service Managers, and Retail Managers.• On boarded and trained peer directors and front line team via on site development on all operational processes to ensure optimal implementation and met strategic objectives.• Developed policy and procedures customization guide for new accounts to allow for contract modification and administration to meet customers’ needs.• Worked with project team to integrate Breadbox Inventory Nutrition Management to measure patient satisfaction through software program.• Assisted in developing new learning platform through training videos for CNS hourly team members.• Responsible for continued operation improvement processes throughout CNS.• Increase financial outcomes by creating new menu engineering guide for CNS and it’s partners.• Managed project to revise and update Patient Services Training Manual.• Created performance indicators for all positions to increase production and identify opportunities for growth for team members.• Assisted peers on new business development opportunities and sales presentations.• Presented training topics each month to leadership and management on monthly performance conference call.

Operations, Process Improvement, Nutrition / Patient Satisfaction and Inventory Management Software, Sales, Product Innovation,