As a Support Engineer, I was responsible for assisting customers by troubleshooting issues with the Recruiting Management (RCM) module of SuccessFactors, and providing solutions to reported incidents. My role combined post go-live customer support and system administration.Duties & Responsibilities:• Analyse incidents, research solutions and provide high quality answers easily understood by customers • Troubleshooting complex problems and provide the best available solution or workaround within service level agreements• Document solutions to known issues and consulting questions • Develop technical solutions to be posted to both our internal and external knowledge base • Liaise with Development & Operations Teams to identify bugs and missing product functionality for future releases • Gathering information from the customer through phone calls and webforms about the issue they are facing• Liaise with product management to identify and report bugs. • Document issues in a CRM system and defects in our engineering tracking tool • Act as a liaison between our Product Management and Engineering teams • Collaborate with other employees by providing important customer feedback, process improvement suggestions, new troubleshooting tips and other actions that involve improving our product •Ensure the highest level of customer satisfaction with the level of service we provide to them

Responsibilities include:- Greeting customers at store front - Advising customers on the most suitable products for their needs- Completing cash and credit card transactions- Ensuring orders are fulfilled in a timely manner- Predicting product demand in order to effectively plan production- Ensuring products are manufactured to the highest quality industry standard- Loading products onto delivery trucks and customers' trailers using forklifts- Complying with health and safety regulations