Patrick Keplinger Email & Phone Number

Atlanta, GA, US

United States

Independent Field InspectorResponsibilities:Perform interior and exterior residential property inspections. Collect property data, photograph and document overall property details and general condition for Insurance companies, banks and credit unions. Utilize company software to load photographs, sketch property for square footage confirmation and complete.

My current position involves creating and delivering all training for Underwriting and Call Center Representatives. The primary objective is to provide training which enhances knowledge, develops employees skill sets and improves performance levels which contribute to the profitability growth of the organization. I also facilitate training programs to.

Partnered with various business units to formulate idealized workflows, assess change impacts and plan implementation.

My responsibilities included research and analysis of ways to reduce expenses and improve work processes

Assisted in the creation, training and management of training content to build the competencies of Customer Care Employees

Evaluated the quality of key customer service processes by providing detailed analysis of Customer Care performances. Gathered, analyzed and formulated action plans to ensure adherence to established standards and practices.

Served as mentor for new CSP's and provided positive reinforcement and support as well as guidance and assistance where needed.