Patrick Key Email & Phone Number

Royston, Gb

London, United Kingdom

As Customer Services Manager I have the responsibility for direct interaction with the customer while leading the effort to implement, operate and maintain SES Video infrastructure and services that are delivered to the customer. I own the customer relationship on behalf of the Global Services organisation from Post Sales activities to service delivery and ongoing operations and maintenance support. I'm also responsible for managing the Program delivery, maintaining operational performance and… Show more As Customer Services Manager I have the responsibility for direct interaction with the customer while leading the effort to implement, operate and maintain SES Video infrastructure and services that are delivered to the customer. I own the customer relationship on behalf of the Global Services organisation from Post Sales activities to service delivery and ongoing operations and maintenance support. I'm also responsible for managing the Program delivery, maintaining operational performance and SLA’s, and driving service quality. Show less

London, United Kingdom

In this role, I managed a cross-functional Operations Team of 25 direct reports across Digital, Tape, Film, and Media Services departments to provide top-quality customer satisfaction while achieving organisational KPI targets. I serve as a collaborative member of UK Onboarding Team, UK Management Team, and Global Content Management Team to drive progress toward organisational goals on every level. I also ensure continued security of Tier 1 facility in collaboration with TPN and DPP partners by… Show more In this role, I managed a cross-functional Operations Team of 25 direct reports across Digital, Tape, Film, and Media Services departments to provide top-quality customer satisfaction while achieving organisational KPI targets. I serve as a collaborative member of UK Onboarding Team, UK Management Team, and Global Content Management Team to drive progress toward organisational goals on every level. I also ensure continued security of Tier 1 facility in collaboration with TPN and DPP partners by revitalised safety policies in alignment with top-level guidelines. I conduct essential leadership responsibilities, including objective setting, budget management, development reviews, hiring processes, and systems training, in addition to spearheading process improvements to drive efficiency with automated workflow design for streamlined processing. In this position, I:● Provided expert project management services to lead multiple high-profile projects to successful completions, including dynamic DreamWorks Channel project to deliver 12,000+ assets to various broadcasting organisations over four-year period.● Accelerated efficiency by tracking metrics through KPI reporting and integrating Lean Manufacturing principles to improve workflows.● Led distribution of premium media content to multiple broadcasters, sound studios, and VOD platforms while maintaining alignment with strict security protocols.● Delivered hands-on operational leadership to achieve significant reductions in rejection responses and accomplish 97% rate of on-time delivery for 6,700+ jobs.● Collaborated with UOL partner to digitize and deliver 1,000+ assets for The South Bank Show.● Reduced Operational rejection rate by integrating “track and investigate” systems and maintaining top-quality training standards for Operators facing reoccurring issues.● Promoted productive, efficiency, and streamlined organisation by designing and spearing optimised Internal Scheduling System. Show less

London, United Kingdom

As a Customer Services & Facilities Manager, I led a team of eight runners, two traffic assistants, and general building maintenance staff to cultivate a welcoming and professional environment for employees and clients. I leveraged critical thinking and creative problem solving to resolve any building maintenance or health and safety concerns. I also completed extensive administrative organisation, including stock ordering, accounting distribution, purchase order processing, payment tracking… Show more As a Customer Services & Facilities Manager, I led a team of eight runners, two traffic assistants, and general building maintenance staff to cultivate a welcoming and professional environment for employees and clients. I leveraged critical thinking and creative problem solving to resolve any building maintenance or health and safety concerns. I also completed extensive administrative organisation, including stock ordering, accounting distribution, purchase order processing, payment tracking, and documentation. Additionally, I provided contract negotiations to secure profitable relationships with suppliers. I managed the internal library system to maintain accuracy and security of film and tape records and delivered operational management for high-volume in-house coffee bar.In this role, I also:● Consistently ensured complete client satisfaction by meeting or exceeding expectations.● Liaised with cross-functional teams across Booking/Contact departments to submit enquiries into booking system for proactive request planning. Show less

B-Tech, Media Studies

Gcse: English Language, English Literature, French, Art & Design, A-Levels: English, Art & Design, Photography