Patrick Kimaru Email & Phone Number

Nairobi County, Kenya

PAYGO Regional portfolio management

Nairobi County, Kenya

1.Sourcing and providing skip trace information on a need basis to enhance the collection function.2 Preparing ,verification and sending daily sms/email payment reminders to defaulters.3.Ensuring adherence to the collection guidelines and procedures.4.Make necessary recommendations to the collection manager to enhance effectiveness of the collective function.5.Performing Accounts Reconciliation on need basis for affected clients .

Nairobi, Kenya

1.Monitoring collection trends to be shared with the collections manager.2.Handling complaints and difficult calls3.Owning culture KPI of maintaining low unwanted attrition through recommending and implementing proper reward/recognition programs4.Identifying areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.5.Tracking the rate of success of the entire process and continues to make adjustments when necessary.6.Training new employees and holding training reviews for established employees.7.Owning Collections KPIs and work with team towards achieving them each day/month/year: Monitoring early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets.8.Monitoring and controlling all Call centre Tech & Processes9.Keeping track of Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.11.Managing daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning.

Nairobi ,Kenya

1.Collect outstanding debts from clients and achieve collection target to ensure positivecash flow.2.Maintain debtor’s book to ensure that the debt status is accurate and latest.3.Develop reports on aged debt accounts and days sales outstanding (DSO) reports.4.Monitor slow moving accounts to identify delinquent debts and take necessary actionto recover the debts.5.Offer 24×7 services to customers in prompt and accurate manner.6.Post customers’ check and ensure timely credit transfer.7.Review collection queue to perform collection activities accordingly.8.Adhere to customer policies and procedures.9.Close a specific number of collection accounts each month to meet assigned target.10.Contact debtors and implement repayment schedules and terms.

Second Upper, Actuarial Science

Kcse, Kcse, A-