Store Manager
Greater Philadelphia Area
✅ DESCRIPTION: Oversaw multi-million dollar home improvement retail operations, including loss prevention, store operations, store profitability, employee retention and performance, company merchandising, store programs, direction, customer service, inventory, and more. Managed inventory levels of $4M+, P&L of $5-10M, 180+ team, and $42M in sales.✅ DELIVERED RESULTS: ● Improved customer service leading to repeat business and customers by soliciting customer feedback focusing on ways to improve and continuing to build upon those improvements.● Significantly impacted sales via merchandising for upcoming AD, weather, seasons, and neighborhood trends by ordering high velocity and area specific items.● Improved customer satisfaction survey results through role clarity, improvement opportunities at customer touch points, training cashiers in best practices, reviewing results, celebrating wins, and recognizing achievers.● Decreased loss prevention by $100 per day by assessing needs, putting strategies in place to implement, and improving processes to protect store assets.● Achieved 5.1 turn in inventory over a rolling 12-month period.● Recognized as 1 of 7 stores to roll out an omni-channel electronic selling platform, allowing country-wide shipping. ● Transitioned store from bottom 3 in region to Top 5 in pro sales, out of 100 stores, by focusing on top and bottom indexing contractors and driving sales through process improvements.● Reduced overtime and payroll budgets by partnering with human resources to formulate a hiring plan focused on placing seasoned associates into high volume areas and monitoring daily payroll.● Achieved bottom line profit increases by producing double increase in profits to previous year through cost reductions and process improvements.● Improved shrink and safety operational trends by implementing specialized teams to support areas from brand perspective.
