Patrick Kirkman Email & Phone Number

Winston-Salem, Nc, Us

Sr. PM responsible for various IT Infrastructure projects for a nationwide insurance provider. Project/Program highlights: * Exchange to Cloud project to migrate 16K+ mailboxes from on premise Exchange Server to Exchange Online, Microsoft M365 tenant hardening, personal drives to OneDrive, and replacement of MaaS360 with Intune. * Genesys PureConnect Upgrade projects: Multiple projects for upgrading the enterprise-wide phone system: 200+ servers, Oracle Acme SBC implementation, three PROD systems with lower-level environments, integrated IVR and 6,000+ agent call centers. * Mortgage IVR Overhaul: Replaced legacy VXML IVR with Genesys PureConnect native functionality * National General to Allstate M365 migrations * PCI-compliant IVR * Migration from legacy Mitel & Avaya systems to Genesys PureConnect * Enterprise Fax project

Served as a Senior PM responsible for Business Ops PMO oversight of high profile projects impacting numerous stakeholder groups

Alpharetta, Ga, Us

Served as the lead Project Manager for various customer projects and initiatives. Currently serving as lead Project Manager for Professional Services.Project/Program highlights: * Multi-site PCS spectrum clearing project for Verizon * Nationwide decommission project of multiple spans of Infinera equipment for Cox Communications * CMTS installation projects for Comcast * Multi-site decommission & deinstall project for ALU equipment for Verizon * Surplus Management Program oversight for multiple Verizon regions in the South and Midwest * Cell site integration / installation services * Repair and refurbishment services for Alcatel-Lucent equipment * Switch and spares inventory scanning and auditing services * XO Communications: Developed project plan for inventory scanning and data collection for nationwide spares * AT&T Wi-Fi Project: Multiple teams that handled cabling, site surveys and Wi-Fi AP installations and turn-ups for more than 1700 retail stores * Various consulting engagements / initiatives related to CIP and Inventory Management * RFID proof of concept for inventory management of spares and live equipment in a large data center / switch and cell site * Switch & datacenter installation projects * Internal lead for various RFP / RFI responses * AT&T RFID Proof of Concept: Feasibility study to determine whether RFID could improve management of IT assets in a retail store setting

Hanover, Md, Us

Served as part of the AT&T ITO Project Management team which supports and coordinates various IT efforts and initiatives impacting US-based retail stores.Significant projects/responsibilities: - Project lead in procuring new data circuits for more than 2500 retail stores over various projects, including site list preparation/prioritization, negotiating ordering throughput with AT&T Provisioning and Network teams, oversight of circuit delivery from initial order through final install, cabling extensions by external contractors and final test & turn up - Developed a new “Gatekeeper” process to improve the coordination of acquiring data circuits for retail stores nationwide - Led effort to refine and standardize the use of the SharePoint database used by the Retail Construction IT PMO team

Us

Developed and led the technology staff responsible for the implementation and support of complex and wide-ranging IT services, in particular: PC / Mac service desk, LAN/WAN systems administration, telecom services, business process improvement initiatives and datacenter operations. Advised Executive VP of Operations and COO regarding strategic level IT projects and initiatives.Significant projects/responsibilities: - Standardizing enterprise-wide telephone system on NEC technology (budget: $1M) - Enterprise core/edge network switching upgrade based on Extreme Networks (budget: $500K) - Selection and implementation of EMC SAN for stabilizing corporate data (budget: $250K) - Implementation of VOIP telephony and enhanced call center applications - Specifications and rollout of IT infrastructure for multiple building expansion projects - Responsible for oversight of annual IT budgets ranging from $1.5M to $2.4M - Responsible for developing business cases for IT strategy and providing project status reports, financials, etc.