Advise users and managers of small businesses on IT solutions, and if necessary, assist with implementation. Projects included installing or troubleshooting data servers, cloud computing solutions, network security consulting, data recovery, physical computer hardware construction/assembly. Maintain knowledge on latest mass market IT solutions and high-profile open-source software to better advise clients.

Created, maintained, deployed, and delivered scripts and software supporting 32 state governments and over 50 other collaborating customers, vendors, and partners. The services our organization provided were 24/7 availability services used by first responders, media, and general citizens accessing data supported by our platform. Each organization had several internal and external stakeholders with requirements to be integrated. I handled the responsibilities for gathering the requirements, implementing the requirements, following up with stakeholders, creating testing environments, writing test cases, scheduling hardware installation, installing hardware, scheduling remote production deployments, executing production deployments, live production testing and debugging, defect logging and resolution, supporting other junior engineer deployments, software development, coordinating internal and external dependencies, customer communication during critical events, and on-call support for service-impacting technical issues.

Managed and delivered flood remediation projects within budget and on schedule. I specialized in coordinating and overseeing all phases of flood damage repair and restoration, from initial assessment to project completion. My experience includes developing comprehensive project plans, managing resources, and ensuring compliance with industry standards and regulations. I effectively managed cross-functional teams, communicated with stakeholders, and ensured high-quality workmanship and client satisfaction. I conducted risk management, budgeting, and general problem-solving for customers, clients, employees, contractors, and vendors.

The Division SME regarding the lethal targeting process set by the ISAF Joint Command (IJC). Responsible for researching, analyzing, collection and assessing raw intelligence data, and the production of finished intelligence products to fulfill short fuse and long-term intelligence requirements in support of operations within RC-E, Afghanistan. Reviewed daily all-source intelligence, maintained expert level awareness on Regional Command East (RC-E), Afghanistan. Reviewed and improve target packets for all lethal targets within RC-E and assisted in target development for all units within RC-E. Responsibilities include briefing intelligence to commanding officers and recommending plans of action. Maintained expert level knowledge of the ever-changing enemy networks in all provinces within RC-E.

IT professional working for the Pentagon on numerous contracts when not deployed for the US Army Reserves. Projects include: technical refresh and surge teams, help desk technician, on-site technician, systems administrator, special projects lead, remote site technician. Maintained expert knowledge of current enterprise Microsoft Windows configurations as well as vast litany of supporting applications used by all branches of the US military and the Department of Defense. Primary responsibilities were the install, configuration, and maintenance of said systems. Unique operational security and information security policies were in place and the position was the first, and often only, line of defense in maintaining them. Troubleshooting and debugging, as well as educating end-users of best/required practices was a large part of the position.

US Army Reserve Garrison:Responsibilities included briefing intelligence to commanding officers and recommending plans of action after researching, analyzing, collection and assessing raw intelligence data, and producing finished intelligence products to fulfill short fuse and long-term intelligence requirements in support of the Global War on Terror. Experience in the collection management, organization and analysis of raw data from various sources into a formal product. Review daily all-source intelligence, maintaining expert level awareness on Iraq, Afghanistan, Georgia, and Pakistan. Utilized breadth of knowledge to provide senior-level analysts with guidance for strategic and operational planning, ultimately focused on providing force protection, analysis and target development. Deployed February 2009 - April 2010 All-Source Analyst. Threat Networks SME. MNC-I C2 CORPS Rank: E4 SpecialistCollected, analyzed, created, published, and disseminated intelligence products to the highest military echelons (Secretary of Defense). Mentored several soldiers and civilians in the creation and dissemination of products as lead analyst. Developed and maintained exhaustive understanding of Baghdad, Iraq. Conducted strategic level intelligence collection management and analysis in a joint, combined, multinational environment. Managed time sensitive standard production requirements, requests for information and direct taskings from the Commanding General, C2, and senior leadership. Established and maintained direct liaison with national intelligence community including CIA, DIA, NGIC, NGA, NSA and combatant commanders. Responded to 600+ requests for information involving tactical questions on operations within Iraq further supporting strategic and operations planning efforts. Ensured intelligence analysis, threat analysis, and threat assessments were fused into a comprehensive All-Source product.