Patrick Klepper Email & Phone Number

Level II support team for Universal Viewer, Workflow Manager, and PACS-IW applications. • Triage and troubleshoot support cases escalated from level 1 support team• Perform complex analysis and troubleshooting for various Radiology clinical applications.• Resolve system performance issues that may involve Windows OS,SQL Server, Apache Tomcat, Network, etc.• Able to stay focused in remote work environment and utilize remote support applications• Extensive experience with Salesforce application• Consistently maintain excellent customer service in fast paced environment• Isolate problems within assigned GE applications and products and work with various support teams to implement resolution• Work with engineering team to identify and resolve product defects• Create product knowledge articles • Flexible and dependable team member

Tier 1 technical support for the GE PACS-IW and Universal Viewer applications. Previously supported Centricity Perioperative Manager and Centricity Perioperative Anesthesia software.• Receive inbound calls for support and triage as necessary• Work technical issues for GE products to increase customer satisfaction. • Escalate support cases to senior teams as necessary• Excelled in remote work environment

Knoxville, Tennessee, United States

Part time coach of the Foundations program at CrossFit Knoxville. I coach new members on the core movements of CrossFit and help prepare them for a successful athletic journey to accomplish their fitness goals.• Communicate with new gym members about the Foundations program and CrossFit training methodology.• Able to coach multiple athletes with varying physical ability and fitness backgrounds. • Follow up with new members via email and transition them to primary CrossFit classes.• Communicate with primary gym coaches about new members.

Knoxville, Tennessee, United States

Worked various roles during my tenure here such as account servicing department, Land/Home loan department, with final role in Information Services (3 years). Started in Information Services on primary help desk and worked my way up to final position of IT Operations Technician. My various roles at 21st displays my flexibility and adaptability to numerous technical positions.

Bachelor Of Science - Bs

Education record