Patrick Knight Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Managed concurrent IT and process improvement projects within the Customer Intelligence Program to enhance the quality of customer service

Assist DOHA to roll out an Enterprise Data Warehouse as part of the National Health Reform Strategy to deliver effective and affordable health care.Key Responsibilities: * Managing the release cycle of all data and business intelligence changes in the data warehouse from testing to production deployment * Overseen multiple vendor teams (combined team size in excess of 20) in successful delivery of high performance data load capabilities (comprising Teradata, Informatica and ER Studio) in a “Greenfield” data warehouse* Developed and put into practise a project management life cycle and associated artefacts for the "Greenfield" NHR EDW program

Managed the delivery of Multi-million hardware and software implementation projects - responsible for using both Agile and Waterfall methods for planning and proactively managing project activities; managing customer relationship; managing vendor deliveries and overseeing project finance and profitability (i.e. Project Margin).

Led consulting assignments with focus on delivering high quality outcome, managing customer relationships, and developing business opportunities into revenue-generating engagements

Australia

Managing customer relationships to identify potential business opportunities.Developing business opportunities into revenue generating projects (ranging from $100K - $1M)Coordinating technical specialists in developing a blueprint and detailed estimates of solutions.Developing detailed project plans and guiding execution of projects to ensure stakeholders’ expectations on cost, schedule and quality are satisfactorily metFacilitating the process to identify project risks/opportunities, developing and executing risk handling plans that minimise project uncertainties and take maximum advantage of opportunities.Managing communication plans (include status reporting to client management) that ensure timely distribution of accurate information to all stakeholders.Managing resources and motivating team members to achieve project objectives.Identifying and implementing process changes for service delivery improvement.

Australia

Developing business cases to obtain management approval on the objectives, deliverables, milestones, timeframe and budget of application development projects.Developing project plans based on PMBOK and SDLC (i.e., work breakdown structure; cost estimate; schedule; resource utilization plan; risk handling plan; quality plan and communication plan).Managing project team (5 – 10 business analysts and analyst programmers) in end-to-end application development (i.e., analysis, design, build, testing and implementation) and business process alignment.Pro-actively managing issue resolution, project dependencies, scope changes and risks to ensure projects are delivered on time and budget.Reporting project status to steering committee, senior management and program office.Overseeing people management functions of development team.

Tokyo, Japan

Developing project plans to deliver solutions to customers.Leading consulting assignments which focused on assuring that deliverables met standards established by clients.Developing business opportunities into revenue-generating engagementsManaging customer relationships

Hong Kong

Master Of Business Administration (Mba)

Bachelor Of Science (B.Sc.), Computer Science