Amersham Vale Practice (Administrator) September 2022– PresentDuties:• First line of all inquiries for existing and new patients referrals.• Optimise patients’ satisfaction, provider time and treatment room utilisation by scheduling appointments via online, email, telephone and election referrals system.•Referring patients located within Lewisham CCG to Hospitals and Community Healthcare via ERS, Online Booking and Emails.• Ensures availability of treatment information by filing and retrieving patient records on Emis Web.• Maintains patient accounts by obtaining, recording, and updating personal information on Emis Web.• Maintain operation by following policies and procedures; reporting needed changes.• Ensuring all health and safety standard are fully complied with and checked.• Liaising with key stakeholders across the company to communicate key information such as new projects and changes of polices and protocols.• Contributes to team effort by accomplishing related results as needed.• Protect patients’ rights by maintaining confidentiality of personal and financial information.•Produce medical reports for insurance companies and benefits.•Overseeing patients record attendance for 2 week wait appointments. •Summarising patients medical record and coding.•Population reports such as 2 weeks waits log, Lab Audits and Clinical Documents Audit reporting to the Partners on monthly basis.•Managing the Appointment book on Emis Web.•Reveiwing Annual Leave Request for Clinicians •Ad-hoc duties in relation to the appointment book.•Managing Clinical Rooms.

Duties:• First line of all inquiries for existing and new patients referrals.• Optimise patients’ satisfaction, provider time and treatment room utilisation by scheduling appointments via online, email, telephone and election referrals system.•Referring patients across 4 GP sites in Southwark to Hospitals and Community Healthcare.• Ensures availability of treatment information by filing and retrieving patient records on Emis Web.• Maintains patient accounts by obtaining, recording, and updating personal information on Emis Web.• Maintain operation by following policies and procedures; reporting needed changes.• Ensuring all health and safety standard are fully complied with and checked.• Liaising with key stakeholders across the company to communicate key information such as new projects and changes of polices and protocols.• Contributes to team effort by accomplishing related results as needed.• Protect patients’ rights by maintaining confidentiality of personal and financial information.•Produce medical reports for insurance companies and benefits.•Overseeing patients record attendance for 2 week wait appointments. •Summarising patients medical record and coding.

Duties:• First line of all inquiries for existing and new patients. • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.• Optimise patients’ satisfaction, provider time and treatment room utilisation by scheduling appointments in person or by telephone.• Ensures availability of treatment information by filing and retrieving patient records on Emis Web.• Maintains patient accounts by obtaining, recording, and updating personal information on Emis Web.• Maintain operation by following policies and procedures; reporting needed changes.• Ensuring all health and safety standard are fully complied with and checked.• Help patients in distress by responding to emergencies.• Liaising with key stakeholders across the company to communicate key information such as new projects and changes of polices and protocols.• Contributes to team effort by accomplishing related results as needed (Recalls).• Maintain medical and office inventory and equipment by checking stock to determine inventory level.• Protect patients’ rights by maintaining confidentiality of personal and financial information.

• Ensuring health and safety standards are fully complied with and checked. • Liaising with key stakeholders across the company including the headquarters and senior management team to obtain information needed for fellow team leaders.• Organised Training and Development of Current and New Starters. • Completing and Reviewing the Department’s operational paperwork.• Auditing Paperwork to be compliant with the companies polices and procedures. • Performance Reviews with all members of staff.• Advertising job roles and partaking in the recruitment process.• Overseeing Staff Members Annual Leave and Processing Payroll. • Conducting and Partaking in Disciplinary Procedures. • On boarding New Starters.• Produced ad hoc reports and documents for senior team members.• Verified data integrity and accuracy.• Entered details such as payments, account information and call logs into the computer system.• Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.• Supported human resources staff with new hire orientations and monthly departmental meetings.• Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.• Entered personnel and subcontractor data into a central database.• Completed employee employment verifications and unemployment paperwork in a timely manner.• Structured compensation and benefits according to market conditions and budget demands.• Coordinated employment offers with management and extended offers to selected candidates.• Gathered personnel records from all employees from each department.• Collaborated with department managers to assess needs.• Assisted management staff in annual year-end processes and data audits.• Coordinated and conducted new hire pre-interviews.• Identified development opportunities and succession gaps.• Monitored and handled all employee claims, including performance-based and harassment incidents.

• Lead the team in every aspect to deliver the best customer experience to every guest.• Motivated and coached the team to deliver the highest standards possible to all customers. • Made certain that all checks and health and safety standards are fully complied with and the stock and order system for food and consumables are managed effectively. • Constantly governing the company standards and guidelines are followed at all times. • Recruiting Staff using the company recruitment tools i.e. posting job vacancies internally and externally, furthermore interviews potential new starters. • Organise and overseeing Inductions for New Starters. • Processing New Starters information. • Processing Payroll using (Ceridian Hire Software) • Training and Developing Staff into potential Team leaders and Store managers.• Organising Training Workshops for Staff and Managers across the region. • Yearly and Monthly Performance Reviews with Staffs and Senior Staffs.• Complying with the company disciplinary procedures and carry them out. • Prepared monthly, weekly and daily logs using Microsoft Excel and Office.• Resolved employment-related disputes through proactive communication.• Oversaw promotions and position changes and handled paperwork.• Tracked the personal and professional development of employees and provided mentorship to promote growth and alignment with the company’s core values.• Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.• Resolved all customer complaints in a professional manner while prioritising customer satisfaction.• Assigned work to team members based on company needs, personal strengths and job knowledge.• Completed all daily tasks and special assignments with an efficient and quality-driven approach.• Maintained established merchandising standards, including window, sales floor and promotional displays.

• Processing staff’s payroll and Reviewing Staff Cost (Ceridian Hire Software).• Screening applicant’s CV’s and coordinated both phone and in-person interviews• Maintained and scheduled complex calendars.• Took messages and provided information about company processes, hours and requirements.• Resolved employment-related disputes through proactive communication.• Administered compensation, benefits and performance management systems and safety and recreation programs.• Coordinated work activities of subordinates and staff relating to employment, compensation, labour relations and employee relations.• Copied, logged and scanned supporting documentation.• Produced ad hoc reports and documents for senior team members.• Ordering and distrusting office supplies while adhering to a fixed office budget.• Answered and managed incoming and outgoing calls while recording accurate messages.• Liaising with Senior Managers across the division and providing information for the team. • Performance Reviews with Staff.• Assisting the General Manager with the Store operational needs.• Reporting and working alongside the General Manager (providing other business opportunities for the Store to generate income elsewhere)• Note taking and conducting disciplinary. • Processing Joiners and Leavers information.

Originally started as a Team Member, within four months I was given the Supervisor role. As a supervisor my contribution to the team is to deal with the operational side of the Business, which means running the shop floor on a day to day basis. I lead a team of 20 team members. My Main Role is as followed:• Banking/cashier (Using Microsoft Excel)• Training Staff• Dealing with complaints Working at Odeon, I have been able to enhance the skills I already obtain such as Leadership skills, Organisation skills, IT skills and Management skills. My ability to communicate and distribute work has become much more effective.