Patrick Kouassi Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

• Amersham Vale Practice (Administrator) September 2022– PresentDuties:
• First line of all inquiries for existing and new patients referrals.
• Optimise patients’ satisfaction, provider time and treatment room utilisation by scheduling appointments via online, email, telephone and election referrals system.
• Referring patients located within Lewisham CCG to Hospitals and Community Healthcare via ERS, Online Booking and Emails.
• Ensures availability of treatment information by filing and retrieving patient records on Emis Web.
• Maintains patient accounts by obtaining, recording, and updating personal information on Emis Web.

London, England, United Kingdom

• Duties:
• First line of all inquiries for existing and new patients referrals.
• Optimise patients’ satisfaction, provider time and treatment room utilisation by scheduling appointments via online, email, telephone and election referrals system.
• Referring patients across 4 GP sites in Southwark to Hospitals and Community Healthcare.
• Ensures availability of treatment information by filing and retrieving patient records on Emis Web.
• Maintains patient accounts by obtaining, recording, and updating personal information on Emis Web.

• Duties:
• First line of all inquiries for existing and new patients.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimise patients’ satisfaction, provider time and treatment room utilisation by scheduling appointments in person or by telephone.
• Ensures availability of treatment information by filing and retrieving patient records on Emis Web.
• Maintains patient accounts by obtaining, recording, and updating personal information on Emis Web.

Greenwich

• Ensuring health and safety standards are fully complied with and checked.
• Liaising with key stakeholders across the company including the headquarters and senior management team to obtain information needed for fellow team leaders.
• Organised Training and Development of Current and New Starters.
• Completing and Reviewing the Department’s operational paperwork.
• Auditing Paperwork to be compliant with the companies polices and procedures.
• Performance Reviews with all members of staff.

London, United Kingdom

• Lead the team in every aspect to deliver the best customer experience to every guest.
• Motivated and coached the team to deliver the highest standards possible to all customers.
• Made certain that all checks and health and safety standards are fully complied with and the stock and order system for food and consumables are managed effectively.
• Constantly governing the company standards and guidelines are followed at all times.
• Recruiting Staff using the company recruitment tools i.e. posting job vacancies internally and externally, furthermore interviews potential new starters.
• Organise and overseeing Inductions for New Starters.

London, United Kingdom

• Processing staff’s payroll and Reviewing Staff Cost (Ceridian Hire Software).
• Screening applicant’s CV’s and coordinated both phone and in-person interviews
• Maintained and scheduled complex calendars.
• Took messages and provided information about company processes, hours and requirements.
• Resolved employment-related disputes through proactive communication.
• Administered compensation, benefits and performance management systems and safety and recreation programs.

London, Swiss Cottage

• Originally started as a Team Member, within four months I was given the Supervisor role. As a supervisor my contribution to the team is to deal with the operational side of the Business, which means running the shop.
• Banking/cashier (Using Microsoft Excel)
• Training Staff
• Dealing with complaints Working at Odeon, I have been able to enhance the skills I already obtain such as Leadership skills, Organisation skills, IT skills and Management skills. My ability to communicate and.

Bachelor Of Arts In Business Administration, Business Administration An

Specialised in Human Resources

Hnd, Business Studies

A Levels ; Btec ; Gcse'S

2 A level in Applied Business Studies BTEC 1st diploma in Business Studies Keys skills level 1, 2 in communication GSCE in maths and English