Patrick Krimmer Email & Phone Number

▪ Provides consulting/support to staff (local/remote) by troubleshooting technical issues serving as the first point of contact - initiates and resolves service requests and/or forwards to staff for resolution▪ Assesses service requests to determine if they are related to hardware, software, or network, and resolves by troubleshooting client-server applications at the local and/or network level▪ Works with internal stakeholders on various projects, assists supervisor with coordinating… Show more ▪ Provides consulting/support to staff (local/remote) by troubleshooting technical issues serving as the first point of contact - initiates and resolves service requests and/or forwards to staff for resolution▪ Assesses service requests to determine if they are related to hardware, software, or network, and resolves by troubleshooting client-server applications at the local and/or network level▪ Works with internal stakeholders on various projects, assists supervisor with coordinating the installation and implementation of technology, communicates with vendors regarding products and services associated with department activities, assists with budget preparation and planning, and supports all department support services for the Region of Waterloo ▪ Plans, designs, and coordinates training sessions according to departmental standards and procedures; creates and maintains user manuals and desk aids for currently used technology ▪ Ensures PCs, hardware, and other technologies are properly configured, maintained, stored, and secured following Region of Waterloo standards and IT best practices Show less

150 Frederick Street, Kitchener, On

▪ Delivered full-cycle desktop and network support to staff including installation, configuration, maintenance, moves, and replacement/decommissioning of computers and peripherals ▪ Resolved IT service requests (data, account administration, email, desktop, application issues) working with other support and technology team members to develop, deliver, and maintain support ▪ Administered MS Exchange, MS Lync, and Active Directory accounts for staff as required ▪ Provided technical… Show more ▪ Delivered full-cycle desktop and network support to staff including installation, configuration, maintenance, moves, and replacement/decommissioning of computers and peripherals ▪ Resolved IT service requests (data, account administration, email, desktop, application issues) working with other support and technology team members to develop, deliver, and maintain support ▪ Administered MS Exchange, MS Lync, and Active Directory accounts for staff as required ▪ Provided technical support for equipment; configured, completed troubleshooting, and trained staff on how to effectively use equipment Show less

Kitchener, On

• Worked directly with customers to provide information and assistance during their visit• Provided knowledgeable expertise regarding televisions, stereos and all home theatre accessories

Calgary, Alberta

• Lead pre-shift meetings to help staff in achieving and/or working towards monthly sales targets• Prepared and completed nightly bank deposits ensuring balanced end of day payments• Served as Knowledge Expert providing additional support for staff and customers• Communicated with suppliers and manufacturers regarding product information and support

Calgary, Alberta

• Assisted customers with their purchases - providing information, guidance and support before, during and after purchase

Kitchener

• Worked directly with customers to provide information and assistance during their visit• Provided knowledgeable expertise regarding televisions, stereos and all home theatre accessories

Kitchener, On

• Responded to IT Request for Proposal researching and developing strategies to encompass scope of project targets and goals• Planned and built Windows Server based infrastructure supporting a medium sized multi-site company using IT best practices with services including ADDS, DNS, DHCP, file and print services• Developed concept, from planning, building and presentation, integrating Microsoft Windows technologies with Linux

• Provided administrative and support services, working directly with corporate clients• Monitored a client database, processing daily inquiries and information requests• Maintained and balanced the accounting for corporate pensions, registered and non-registered investments• Provided quarterly and annual pension reports to the Canada Revenue Agency• Received and allocated monthly and bi-weekly investment contributions