Patrick Krimmer Email & Phone Number

• Provides consulting/support to staff (local/remote) by troubleshooting technical issues serving as the first point of contact - initiates and resolves service requests and/or forwards to staff for resolution
• Assesses service requests to determine if they are related to hardware, software, or network, and resolves by troubleshooting client-server applications at the local and/or network level
• Works with internal stakeholders on various projects, assists supervisor with coordinating… Show more
• Works with internal stakeholders on various projects, assists supervisor with coordinating the installation and implementation of technology, communicates with vendors regarding products and services associated with.
• Plans, designs, and coordinates training sessions according to departmental standards and procedures; creates and maintains user manuals and desk aids for currently used technology
• Ensures PCs, hardware, and other technologies are properly configured, maintained, stored, and secured following Region of Waterloo standards and IT best practices Show less

150 Frederick Street, Kitchener, ON

• Delivered full-cycle desktop and network support to staff including installation, configuration, maintenance, moves, and replacement/decommissioning of computers and peripherals
• Resolved IT service requests (data, account administration, email, desktop, application issues) working with other support and technology team members to develop, deliver, and maintain support
• Administered MS Exchange, MS Lync, and Active Directory accounts for staff as required
• Provided technical… Show more
• Provided technical support for equipment; configured, completed troubleshooting, and trained staff on how to effectively use equipment Show less

Kitchener, ON

• Worked directly with customers to provide information and assistance during their visit
• Provided knowledgeable expertise regarding televisions, stereos and all home theatre accessories

Calgary, Alberta

• Lead pre-shift meetings to help staff in achieving and/or working towards monthly sales targets
• Prepared and completed nightly bank deposits ensuring balanced end of day payments
• Served as Knowledge Expert providing additional support for staff and customers
• Communicated with suppliers and manufacturers regarding product information and support

Calgary, Alberta

• Assisted customers with their purchases - providing information, guidance and support before, during and after purchase

Kitchener

• Worked directly with customers to provide information and assistance during their visit
• Provided knowledgeable expertise regarding televisions, stereos and all home theatre accessories

Kitchener, ON

• Responded to IT Request for Proposal researching and developing strategies to encompass scope of project targets and goals
• Planned and built Windows Server based infrastructure supporting a medium sized multi-site company using IT best practices with services including ADDS, DNS, DHCP, file and print services
• Developed concept, from planning, building and presentation, integrating Microsoft Windows technologies with Linux

• Provided administrative and support services, working directly with corporate clients
• Monitored a client database, processing daily inquiries and information requests
• Maintained and balanced the accounting for corporate pensions, registered and non-registered investments
• Provided quarterly and annual pension reports to the Canada Revenue Agency
• Received and allocated monthly and bi-weekly investment contributions