Patrick L. Email & Phone Number

Scottsdale, Arizona, United States

• Assisted with merging the Alion/HII environments during acquisition migration (included standardizing all 70+ locations’ circuit speeds, rollout of new firewall/networking equipment, and on-site configuration)
• Configured and supported Fortinet infrastructure (via FortiManager, FortiGates, FortiClient, FortiSwitch/APs, etc…)
• Centralized all technical documentation into a single digestible spreadsheet for use by networking, senior leadership, site support, and billing
• Troubleshooted various networking outages/issues
• Worked minimally with Dell and Cisco switches

Mclean, Virginia, United States

• Provided desk-side support for C-Suite executive leadership team at corporate headquarters
• Assisted in off-site/locational support as necessary (including national sites located in San Antonio,Chicago, DC, Virginia, Norfolk, and Ohio)
• Managed print servers and VOIP systems
• Assisted both the Networking and Cloud/Sysadmin teams as needed (particularly in ADUC, Azure AD,Intune, Forticlient/Fortinet, Bitlocker, and Cyberark)
• Assisted with or performed the install of on-prem network firewalls and switches
• Troubleshooted on-prem and remote-site networking issues/outages

• Supported an international remote user base
• Worked closely with multiple teams (server, INFOSEC, cyber readiness) to provide companywide solutions during outages/widespread issues
• Assisted in the upgrade to Windows 10 for the entire remote user base
• Coordinated shipping and receiving via UPS & USPS for stateside and overseas users
• Assisted in the troubleshooting/repair of minor data server/print server issues
• Performed extensive hardware/software diagnostics and troubleshooting on end user assets

• Held multi-role positions ranging from in-store to in-home/remote support
• Performed advanced hardware and software repairs and installs on both private and commercial systems
• Worked with clients to provide complete solutions for whole-home network connectivity
• Set up and maintained a large range of networked printers, copiers, and scanners
• Educated clientele on proper use of many platforms ranging from phones, tablets, computers, andsoftware
• Cleaned computers of malware and unwanted troublesome software