Patrick Ladd Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

▪️Centralized position overseeing multiple FinTech companions integration into the FIS Digital One Product from point of sale, through development and ultimate ‘go-live’▪️Write and communicate organization wide memorandums regarding critical fraud, defect, and development issues and the respective resolution plan ▪️ Create and document a collection of reusable assets pertaining to repetitive discoveries in an effort to streamline and shorten timelines in the future ▪️ Internal escalation point for projects that have raised significant blockers and are off track, in turn helping steer through the issue and get timelines back in order▪️Formulate and update product compatibility matrix detailing customers banking application functionality on an feature by feature basis into an concise view across all banking customers

Chicago, Illinois, United States

▪️Product implementation lead for digital baking platform▪️Consult with banking clients regarding the digitization of their banking suite, including Digital One Consumer Studio▪️ Manage project initiation activities including identifying contractual obligations, fulfilling client needs and goals, evaluating existing situation, and conducting stakeholder governance calls▪️Identify and analyze product defects during implementation and migration processes to ensure complete product handoff▪️Develop, define and execute project plans, project scope, activities, schedules, budgets and deliverables via agile scrum and other project management methodologies ▪️ Coordinate activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope

Chicago, Illinois, United States

▪️Oversee the project life cycle from the point of initial sale through project closure to maximize user performance in client environments.▪️Govern the ongoing communication threads with client, systems engineering team, external vendors ana service providers.▪️ Align the appropriate engineer resourcing for task and delegate responsibilities torespective departments, adhering to 3 shift schedules navigating proper handoffs.▪️ Responsible for the coordination and execution or project timeline, budget, project deliverables, and ultimate end product.▪️ Consult clients regarding the most effective/cost-sensitive environment enhancements.▪️Analyze project plan to evergreen internal processes for future implementations.▪️ Construct financial reporting metrics based off consultative sales leads to help accurately forecast revenue growth, up to 25% of total revenue.▪️ Assigned as the strategic partnership manager to actively grow relationship to gain new business from end client exposure.▪️ Negotiate and foster new statements of work to further the value proposition of the firm.▪️ Report directly to C-Suite personnel regarding status updates, relationship maturity and growth.▪️ Represented George Jon at conferences and client engagements (Relativity Fest, Legalweeketc), operating as the executive assistant for the CEO and VP of Customer Success with end goalof acquiring new business.▪️ Regularly assigned with leading the process awareness training for new hires and continuallyprovide insight and knowledge transfer for strategic growth.

Chicago, Illinois, United States

▪ Project manage end-to-end delivery of client driven initiatives ▪️ Consult on industry best practices▪️ Coordination and calculation of financial forecasting/scoping for various projects▪️Researched various corporate competitors and compiled information into a comprehensive Competitor Analysis Report shared with company leadership to solidify and distinguish product triumphs and shortcomings ▪ Assembled complex data processes over the course of 6 months to deliver simplified project plans for sales team ▪ Audited +5,000 corporate client files to ensure current and accurate billing statements and contract terms to ensure client confidentiality ▪ Contributed to the organizations multimedia campaign by complying third party vendor research and authoring blog post for media outlets to raise industry awareness ▪ Built varies slide decks for corporate presentations while working in joint with the Chief of Staff ▪ Maintained an Industry Daily Pulse Library highlighting relevant industry news sent to staff daily ▪ Constructed the “Internship Referral Program” culminating to the hiring of new employees ▪ Certified in 20 Microsoft GoSkills courses which advanced Microsoft Office skills