Patrick Laffey Email & Phone Number

Austin, Texas, United States

• Acted as main Customer Technical Lead in providing embedded Linux builds, bug resolutions, code changes, and investigations for 3 separate IBM product teams building their product on top of our provided customized Linux base. Backup Customer Technical Lead for another 3 IBM product teams.• Backported Linux community CVE security fixes into earlier Linux versions to support our IBM product team’s embedded Linux codebases as a member of the Embedded Linux Security team.• Modified fluentd docker x86 images to work in IBM’s new POWER architecture Kubernetes cloud product.• Provided customized AIX operating system, middleware, and hardware support for over 150 of IBM’s highest profile customers as a CTS (Custom Technical Support) TSM (Technical Solutions Manager).• Investigated and worked many customer problems tickets on a daily basis , helping resolve system crashes, installation problems, system hangs, and many other types of AIX issues in business critical customer systems.• Helped manage IBM customer’s environments by proactively supplying information on high impact fixes and CVE security vulnerabilities increasing customer’s uptime and decreasing security exposures.

Austin, Texas, United States

• Provided customized AIX operating system, middleware, and hardware support for over 150 of IBM’s highest profile customers as a CTS (Custom Technical Support) TSM (Technical Solutions Manager).• Investigated and worked many customer problems tickets on a daily basis , helping resolve system crashes, installation problems, system hangs, and many other types of AIX issues in business critical customer systems.• Helped manage IBM customer’s environments by proactively supplying information on high impact fixes and CVE security vulnerabilities increasing customer’s uptime and decreasing security exposures.

Managed and trained 15 census workers to interview over 2000 households within limited timeframe.

Created and owned a private business.

Team Lead directing, leading, and training teams in both the U.S. and in foreign countries. Team lead of Install Apps (5 members), team lead of CDE desktop (3 members in India), and team lead of Director p-Series Install and Update Manager (7 members in China).Architecture role for AIX driving improvements and new functionality changes for projects such as installation via Linux clients, emergency fix management, blade center integration. Directed development changes and decisions based on business strategic goals and directions for 20+ developers. Drove resolution for over fifty customer design change requests.Experienced with full SDLC including requirements, design, development, documentation, problem diagnosis, and defect maintenance. Experienced in porting and adding new functionality to existing products.Owned half of all the AIX desktop code. Designed UI and implemented code for multiple web based management installation wizards.5 software patents.Development experience in multiple large and small projects in IBM’s AIX operating system and IBM Director. Awarded 2 sets of stock options for high performance.Published whitepapers for customer use on AIX system backup and alt disk install. Co-published whitepaper on Solaris and AIX commands and filesystem/volume group structures. Created and edited many help pages for AIX commands.Investigated and implemented multiple new feature requirements including creating a new wireless system management application that allowed system admin tasks to be performed from wireless WAP devices. Drove improvements that allowed Director on p-Series to be installed via multi-system push installs to any number of systems rather than having to install each client individually. Designed and coded multiple Director CIM providers such as providers for SMI-S (Fibre attached devices) and power control for Flexible Service Processors.

• Held a Top Secret (TS SBI) clearance.Responsible for base’s classified encrypted electronic intelligence reports.In control of the voice communications of U.S. worldwide tracking stations for tasks such as shuttle launches.Operated base’s voice communications including in-flight aircraft emergencies, bomb threats, and suicide calls.