Patrick Lamasters Email & Phone Number

United States

Vancouver, Washington, United States

At Banfield Pet Hospital, I supervise all operations of the call center to maintain efficiency. As a senior coordinator operation, I expertly produce, publish, and update call tracking reports as well as maintain repetitive technical issues. Leveraging my technical expertise, I identify, troubleshoot, and resolve complex issues for 150 call center employees.• Started working in the sales department and placed among top three in sales consecutively eight months.• Delivered exceptional performance, resulting in transferred to call center to manage entire operations.• Contributed to moving 150 call center workers into remote setups, including setting and tracking equipment.• Recruited, on-boarded, and trained new candidates to develop a better understanding related to operations.• Collected information to prepare all documents for processes related to call center operations as well as setup and maintained new hire accounts.

Vancouver, Washington, United States

During this tenure, I picked up food from the area's best restaurants/cafes and delivered to customers' doors within specified timeframe. As a Delivery Driver, I followed safety protocols and delivery driving routes to ensure timely delivery of food. Recognized as top performing employee for keeping perfect delivery record and high-level customer satisfaction.

Boise, Idaho, United States

At Blue Fish Worx, I delivered expert services as an international account executive and implemented best sales practices while selling tech hardware to Fortune 500 businesses. Achieved targets and provided exceptional services, resulting in placed among top 4 in sales. Applied key expertise and product knowledge while buying and selling tech hardware to certified vendors.

Boise, Idaho, United States

As a Consultant, I identified and selected ways to get mobile packs for games at discounts for customers. Besides planning and management, I took initiatives to resolve customer queries and offered quality services, resulting built a strong customer base from scratch Advised and guided customers about cost-effective products to customers at discounted rates.

Boise, Idaho, United States

Demonstrating efficiency and professionalism, I adeptly responded to incoming inquiries and successfully converted into sales for a variety of product lines. Leveraging my technical expertise, I used different software, including Office Suite and Proprietary Software. Commended by top management for exceptional performance and secured position among top 10 in sales.