Operations Analyst
CurrentMay 2022 – To Date: Absa Bank Plc Ltd.Role: Operation AnalystDuties;• Ensure accurate data is captured in the core systems to maintain high quality ofwork• Analyze applications based on the current existing policies and procedures toarrive at appropriate decision as to approval/decline.• Meet individual targets on assessment of all duties as per the set SLA.• Ensure KYC compliance rating of 100% in rigor checks.• Ensure daily submission of accurate data on Individual MI• Ensure screening as per KYC / Rigor checks.• Come up with initiatives to improve on our process and customer service and/orgenerate revenue• Ensure turnaround time is observed as per SLA.• Ensure timely escalation of issues either by providing Management informationor by use of other available channels.• Maintain Risk and Control awareness, identification of Hotspots, promote bestpractices across the team on a regular basis.• Receipt of Work and distribution of the same to the various DSC teams.• Departmental MI collation and circulation• Mailing documents in liaison with ROW/G4S to various departments/branches• Updating Guard Book (GB) records for discharged securities• Support in orderly filing of security documents in the strongroom and retrieval ofthe security documents as dictated by the business.• Record Management within the Department• Any other roles assigned.