Patrick Larkin Email & Phone Number

New York, NY, US

Redmond, Washington, US

• Integrate cloud-related operations for Microsoft’s consulting business into the company’s cloud consumption business processes to enable closer collaboration, measure Industry Solutions (ISD) impact on Microsoft’s.
• Updated global consumption forecasting process, identifying over $100M in un-forecasted cloud revenue and 98% forecast accuracy.
• Implemented monthly pipeline and business reviews to provide improved insight to senior leadership and eliminate unexpected financial impacts to the cloud consumption business
• Established forum for shared strategy and joint planning between Microsoft’s Customer Success and Industry Solutions consulting team. to enable alignment of Industry Solutions’ strategy to that of Microsoft’s core.
• Implemented weekly reporting to improve awareness of Industry Solutions’ impact in driving cloud opportunities to successful completion. On-time milestone completion rates improved by over 27%.
• Developed formal training program to build familiarity with Azure tools and business processes across Industry Solutions while informally coaching senior leaders and individual contributors.

Redmond, Washington, US

• Established and currently leading the Customer Success organization for Microsoft’s newly formed Retail & Consumer Goods operating unit.
• Doubled cloud revenue in a 3-year period, to over $2.5B annually.
• Implemented Customer Success Account Manager (CSAM) role to drive service delivery operations across all accounts leading to higher satisfaction levels and contract consumption.
• Improved forecast accuracy for cloud revenue pipeline 10-fold over FY23.
• Implemented a comprehensive sales strategy to integrate Customer Success into the Microsoft sales pipeline and sales process including ownership of all late-stage cloud opportunities.
• Recognized globally for outstanding financial performance across multiple sales and revenue metrics.

Redmond, Washington, US

• Led an integrated professional services consultancy providing enterprise services customers across the Northeastern United States.
• Responsible for services sales and delivery functions from Virginia to Maine.
• Grew services revenues to exceeded $250M including both support and consulting revenue.
• Streamlined sales and operational processes to better support large-scale strategic opportunities and drive Microsoft corporate objectives.
• Established world-class customer and employee satisfaction levels.

Redmond, Washington, US

• Led services delivery organization providing enterprise services customers in the greater NY market with on-premises and cloud-based consulting services and support.
• Integrated services practice provides clients with consulting and support services to support Microsoft’s entrance into the global cloud services arena.
• Combined services revenues exceeded $125M for FY18, representing 65% year-over-growth.
• Successfully oversaw global services delivery for large-scale commercial enterprises headquartered in the NY area.
• Maintained world-class customer and employee satisfaction levels.

Redmond, Washington, US

• Successfully returned the troubled NY consulting business to profitable growth, becoming Microsoft’s largest commercial consulting district within 2 years.
• Consolidated Microsoft’s Financial Services and Communications industry practices with the NY Metro practice, standardizing operations and processes while profitably improving customer satisfaction.
• Grew FY14 consulting services revenues to $120M, up from $25.5M in FY09.
• Received awards for top-performing consulting practice in the Americas, FY12 and FY13.
• Selected as Practice Management role lead, coordinating Practice Manager activities with peers across the US.

Jacksonville, FL, US

Austin, Texas, US

Mba, Information Systems, Management

Bs, Computer Science