Patrick Larkin Email & Phone Number

New York, Ny, Us

Redmond, Washington, Us

Integrate cloud-related operations for Microsoft’s consulting business into the company’s cloud consumption business processes to enable closer collaboration, measure Industry Solutions (ISD) impact on Microsoft’s cloud consumption and grow Microsoft’s cloud business. • Updated global consumption forecasting process, identifying over $100M in un-forecasted cloud revenue and 98% forecast accuracy. • Implemented monthly pipeline and business reviews to provide improved insight to senior leadership and eliminate unexpected financial impacts to the cloud consumption business• Established forum for shared strategy and joint planning between Microsoft’s Customer Success and Industry Solutions consulting team. to enable alignment of Industry Solutions’ strategy to that of Microsoft’s core direction.• Implemented weekly reporting to improve awareness of Industry Solutions’ impact in driving cloud opportunities to successful completion. On-time milestone completion rates improved by over 27%.• Developed formal training program to build familiarity with Azure tools and business processes across Industry Solutions while informally coaching senior leaders and individual contributors.• Established quarterly Azure forecast cadence between Industry Solutions and Customer Solutions teams to align customer engagement management and Azure forecasting. • Established processes to track Industry Solutions’ customer usage levels for the Modern Workplace and Business Applications product stacks, ensuring increased customer usage of enterprise agreements and improved customer satisfaction. • Net impact of operations improvements resulted in growth of Azure Consumed Revenue generated by Industry Solutions by over $1B in FY24.

Redmond, Washington, Us

Established and currently leading the Customer Success organization for Microsoft’s newly formed Retail & Consumer Goods operating unit. • Doubled cloud revenue in a 3-year period, to over $2.5B annually.• Implemented Customer Success Account Manager (CSAM) role to drive service delivery operations across all accounts leading to higher satisfaction levels and contract consumption.• Improved forecast accuracy for cloud revenue pipeline 10-fold over FY23.• Implemented a comprehensive sales strategy to integrate Customer Success into the Microsoft sales pipeline and sales process including ownership of all late-stage cloud opportunities.• Recognized globally for outstanding financial performance across multiple sales and revenue metrics.• Successfully balanced Microsoft-invested delivery work with customer-funded work, improving operating margins while underscoring value of services delivered.

Redmond, Washington, Us

Led an integrated professional services consultancy providing enterprise services customers across the Northeastern United States. • Responsible for services sales and delivery functions from Virginia to Maine.• Grew services revenues to exceeded $250M including both support and consulting revenue.• Streamlined sales and operational processes to better support large-scale strategic opportunities and drive Microsoft corporate objectives. • Established world-class customer and employee satisfaction levels.

Redmond, Washington, Us

Led services delivery organization providing enterprise services customers in the greater NY market with on-premises and cloud-based consulting services and support. • Integrated services practice provides clients with consulting and support services to support Microsoft’s entrance into the global cloud services arena. • Combined services revenues exceeded $125M for FY18, representing 65% year-over-growth. • Successfully oversaw global services delivery for large-scale commercial enterprises headquartered in the NY area. • Maintained world-class customer and employee satisfaction levels.

Redmond, Washington, Us

Successfully returned the troubled NY consulting business to profitable growth, becoming Microsoft’s largest commercial consulting district within 2 years. • Consolidated Microsoft’s Financial Services and Communications industry practices with the NY Metro practice, standardizing operations and processes while profitably improving customer satisfaction. • Grew FY14 consulting services revenues to $120M, up from $25.5M in FY09. • Received awards for top-performing consulting practice in the Americas, FY12 and FY13. • Selected as Practice Management role lead, coordinating Practice Manager activities with peers across the US.

Jacksonville, Fl, Us

Austin, Texas, Us

Mba, Information Systems, Management

Bs, Computer Science