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Patrick Last is listed as Technical Sales Engineer @ Roscom based in Greater Derby Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Patrick Last.
Patrick Last previously worked as Technical Sales Engineer at Roscom and Asbestos Surveyor at Nass Asbestos Surveyors. Patrick Last holds Asbestos Surveying, Rsph Level 3 Certicate from Asbestos Removal Contractors Association (Arca).
Account manager with over 30 years of experience in combining exceptional customer service, account management skills with strong technical aptitude and project management finesse. Proficient in risk management and analysis, including investigation and reports. Proven track record in building and nurturing long-term customer relationships utilising outstanding communication skills and strategic planning. Project management from concept to completion, with supervision and motivation of staff teams. Strong commitment to on-going professional development and a keen interest in self-build, renovation and eco-technologies
A career timeline built from the work history available for this profile.
Derby, United Kingdom
Responsible for the commercial business relationship and account management of managed services and support customers. Creation of proposals and budgetary quotes, for both, defined RFP scopes and annual support agreements. Upselling of technical solutions to existing customers, engagement on proof of concept projects and new business sales. Analysis of client operations, KPI’s, with regular commitments to maintain customer relationships.
Nottingham, United Kingdom
Asbestos Surveyor (Management Surveys and Refurbishment/Demolition Surveys) new business sales and quotations. Inspection of residential and commercial properties; sampling of suspect material, floor plan layouts, area calculations and descriptive detailed, written risk reports on the results of the analysis and highlighting areas of potential risk. Applying expert knowledge and awareness for on-going asbestos management recommendations, maintenance and legislation compliance for rented… Show more Asbestos Surveyor (Management Surveys and Refurbishment/Demolition Surveys) new business sales and quotations. Inspection of residential and commercial properties; sampling of suspect material, floor plan layouts, area calculations and descriptive detailed, written risk reports on the results of the analysis and highlighting areas of potential risk. Applying expert knowledge and awareness for on-going asbestos management recommendations, maintenance and legislation compliance for rented accommodation. Show less
Belper Derbyshire
Business consultation with the company's clients and project management of an implementation plan to improve customer relationships. Developed opportunities for cross-selling and up-selling opportunities to advance the business and satisfy clients. Provided pre-sales technical support to sales enquires. Key Accomplishments:• Performance optimisation of customer relationships with empathetic communication skills, prompt issue resolution and technical support.• Implemented an ITIL… Show more Business consultation with the company's clients and project management of an implementation plan to improve customer relationships. Developed opportunities for cross-selling and up-selling opportunities to advance the business and satisfy clients. Provided pre-sales technical support to sales enquires. Key Accomplishments:• Performance optimisation of customer relationships with empathetic communication skills, prompt issue resolution and technical support.• Implemented an ITIL service optimisation plan to improve support services.• Project-managed customer project. Show less
Weybridge Surrey
Provided professional, first-point-of-contact as the company representative, generating interest in clients services to external customers. Supported existing clientele and to resolve issues promptly, co-operated the management of all day-to-day centre operations and facility management of the building. Presented business promotions to potential and existing clients
Hatfield
Consulted on Phase 4 of T-Mobile's ISMSC Harmonized SMS Project in the UK test environment and live sites in the Czech Republic. As the test, integration and commissioning lead, Utilised HP Quality Centre to plan manual and automated weekly testing. Completed project on time and budget.Key Accomplishments:• Liaising issues and test analysis to the customer and third-party supplier to ensure effective communication and facilitate project completion.
Borhamwood, Denn Hagg Netherlands And Frankfurt Germany
Successfully completed first three phases of T-Mobile’s ISMSC Harmonized SMS Project across sites in Austria, the Netherlands, and Germany. Planned and implemented Phase 4 of the project. Participated in both internal and external regular review meetings.Key Accomplishments:• Supervised team of five engineers and project-managed completion of test schedule.• Contributed technical support across whole life-cycle of project in test environments and live deployment… Show more Successfully completed first three phases of T-Mobile’s ISMSC Harmonized SMS Project across sites in Austria, the Netherlands, and Germany. Planned and implemented Phase 4 of the project. Participated in both internal and external regular review meetings.Key Accomplishments:• Supervised team of five engineers and project-managed completion of test schedule.• Contributed technical support across whole life-cycle of project in test environments and live deployment sites.Technical overview: Redundant Sun Solaris server running Oracle database fiber network connected to an EMC Clariion CX500 disk arrays. Red Hat Linux systems connected over a Cisco network. Sigtran signalling on E1. IBM Blade server hardware and SMS Gateway Connectivity via smpp and CIMD2 protocols. Show less
Rickmansworth
Managed major Orange UK account. Built and maintained strong relationships with key customer personnel.Key Accomplishments:• Planned and project-managed regular maintenance and system upgrades for calling tunes platform and Vox Mobile in Luxembourg, ensuring consistent functionality and service quality.• Regularly reviewed open and closed incident cases in accordance with Orange service-level agreements.
Amsterdam Area, Netherlands
Provided technical support on site for voice-mail platform for T-Mobile Netherlands. Performed maintenance and upgrades to the system. Key Accomplishments:• Acted as on site engineer for the successfully completed maintenance upgrade of system. Technical overview: UNIX voice-mail system using Digital technology server running an Informix database. SS7 Signalling via SCO UNIX system connected across a Lucent Cajun network switch Redundant and Mirrored UNIX systems.
Rickmansworth
Provided technical support for calling tunes platform for Orange UK. Performed maintenance and upgrades to the system. Key Accomplishments:• Acted as customer support for UK and Scandinavia regions.
Rickmansworth
Commissioned service and live operation for Orange UK’s Calling Tunes Project. Key Accomplishments:• Acted as the senior on-site engineer for installation, testing and integration of platforms in the test site and two live sites.Technical overview: Redundant Sun Solaris server running Oracle database HA clustered. Connected over a Cisco network to Red Hat Linux units with Dialogic cards connected to E1’s using SS7 Signalling protocol. Windows 2000 servers providing API… Show more Commissioned service and live operation for Orange UK’s Calling Tunes Project. Key Accomplishments:• Acted as the senior on-site engineer for installation, testing and integration of platforms in the test site and two live sites.Technical overview: Redundant Sun Solaris server running Oracle database HA clustered. Connected over a Cisco network to Red Hat Linux units with Dialogic cards connected to E1’s using SS7 Signalling protocol. Windows 2000 servers providing API connectivity to the database for web and wap connectivity. WAN connectivity via Verilink Larscom Orion 7404. Multiplexer to UK and France for system administration and loading of content. Show less
Oslo Area, Norway
Provided technical support on site for the implementation of a new Insight voice-mail platform for Netcom in Norway. Key Accomplishments:• Senior on-site engineer of integration of the new system.
Rickmansworth
Provided technical support for the UK, Scandinavia and Middle East regions. Performed technical resolution of customer issues and maintenance of customer systems both onsite and remotely. Provide technical out of hours on call support.Key Accomplishments:• Acted as senior customer support for UK, Scandinavia and Middle East regions.• Building and maintaining customer relationship.
Rickmansworth
Provided technical support for the UK, Scandinavia and Middle East regions. Performed technical resolution of customer issues and maintenance of customer systems. Key Accomplishments:• Acted as helpdesk support for UK, Scandinavia and Middle East regions.
Rickmanswoth
Provided technical support for the UK. Performed technical resolution of customer issues and maintenance of customer systems. Key Accomplishments:• Completed upgrades and expansion of pre-paid systems in both the Isle of Man and Guernsey.
Rickmanswoth And Ireland
Provided technical support for O2 Ireland (ESAT Digifone) Voice-mail project. Performed integration of new system and the upgrade and configuration of all sites into a distributed wan network. Performance and maintenance upgrades and expansion of the systems capacity.Key Accomplishments:• Integration of a third voicemail system into the customer's site in Dublin.• Implementation of all the customers sites into a distributed wan network.• Expansion of capacity of the voice-mail… Show more Provided technical support for O2 Ireland (ESAT Digifone) Voice-mail project. Performed integration of new system and the upgrade and configuration of all sites into a distributed wan network. Performance and maintenance upgrades and expansion of the systems capacity.Key Accomplishments:• Integration of a third voicemail system into the customer's site in Dublin.• Implementation of all the customers sites into a distributed wan network.• Expansion of capacity of the voice-mail system. • Implemented upgrades for number portability.Technical overview: UNIX voice-mail system using Digital technology server running an Informix database. SS7 Signalling via SCO UNIX system connected across a Lucent Cajun network switch Redundant and Mirrored UNIX systems. Network Monitoring via HP Open view running on a Microsoft Windows NT Server. Show less
Esher Surrey
Project managed the consultation, building, installation of Dos and windows NT based Voice Processing Systems. This included Voice-mail, Voice Recording and Interactive Voice Response systems onto a range of PBX’s. Provided on-site and remote technical support to customers. Responsible for system administration training and end user training of customers. Participated in annual trade shows, provided technical sales assistance and promote the company products.
Barnet Hertfordshire
• Field Service Engineer, servicing & repairing laptops, office PC’s & servers.• Service & repair of office & hi-volume Document Technology printers.
Barnet, Hertfordshire
• Service controller organising the duties of field service engineers, software engineers & on-site engineer & their workload.• Taking incoming fault calls from customers logging the calls & organising a response.• Adhering to BS 5750 procedures.
New Barnet
London, Nw9
• Customer contact to book in customers vehicles for service & repair. • Allocation of hire vehicles to customers.• Collection of payments upon completion & collection
London Nw11
• Customer contact to book in customers vehicles for service & repair. • Collection of payments upon completion & collection.• Liaison between body shop & customers.
City & Guilds 2377-22 – Portable Appliance Testing City & Guilds 2377-32 – Management Requirement for the Maintenance of Electrical.
Module 1: Introduction to Entrepreneurial studies Module 2: Testing your idea Module 3: Introduction to sales Module 4: Setting your price.
Module 1: The Foundation of Diploma in Online Marketing Module 2: Web Development for the Online Marketer Module 3: Web Design.
Activities and Societies: City & Guilds: No. 390 Motor Vehicle Technicians June 1987 City & Guilds: No. 381 Motor Vehicle Craft Studies.
GCE A Level: Graphical Communication June 1985 GCE A Level: Design and Technology June 1985 GCE O Level: Mathematics June 1983 GCE O.
Quick answers generated from the profile data available on this page.
Patrick Last is listed as Technical Sales Engineer @ Roscom.
Patrick Last is based in Greater Derby Area, United Kingdom.
Patrick Last has worked for Roscom, Nass Asbestos Surveyors, It Sonix Uk, Regus, and T-Mobile Uk.
You can use AeroLeads to view verified contact signals for Patrick Last, including work email, phone, and LinkedIn data when available.
Patrick Last holds Asbestos Surveying, Rsph Level 3 Certicate from Asbestos Removal Contractors Association (Arca).
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