Patrick Laubouet Email & Phone Number

Winnipeg, Manitoba, Canada

I communicated effectively and convincingly, listening to customers for clarification and responding to queries.By offering bilingual client service, I gained essential cultural information. In the CRM system, accurate documentation of customer interactions was maintained. Inbound calls were answered to manage customer inquiries, complaints, and billing problems. Trends, difficulties, and feedback from consumer contacts were reported to support continual development. By delivering fast responses and follow-up help, I was able to build solid relationships with my consumers. Transactions were documented, and customer and account information was updated. To deliver reliable replies, I researched challenging client concerns using internal resources.

Canada

I use my strong bilingual communication skills to successfully assist consumers. Answered incoming calls promptly and professionally, greeting each caller. Over the phone, I provided customer support in French and English, responding to inquiries and resolving issues. Managed large numbers of emails from clients in both English and French.In both favorable and bad situations, I spoke effectively and convincingly, listening to customers to seek clarification and reply to inquiries.Collaborated with various departments to ensure a positive customer experience. Details of queries or complaints were recorded in order to keep accurate records of consumer contacts and transactions.

Côte D'Ivoire

Identified cost-cutting opportunities by establishing new practices or procedures. I was in charge of the production of quarterly estimated income tax payments for several organizations. Monthly reconciliations of accounts linked to taxes payable and receivable were prepared. Coordination with external auditors on the review of completed returns. Changes in municipal, state, federal, and international taxes legislation that would affect corporate operations were tracked. Audits were performed on completed returns to guarantee accuracy before submission. When appropriate, I negotiated settlements with taxing authorities, resulting in significant monetary savings. For a better knowledge of the client's needs, I developed excellent relationships with external advisers such as attorneys, accountants, and consultants.In order to assure correct reporting of taxable income, financial statements were thoroughly reviewed. Submit required compliance reports to regulatory agencies.Procedures for testing have been evaluated.

Côte D'Ivoire

Prepared detailed reports for management on findings and offered solutions. Responded quickly to taxpayer inquiries about their obligations under various tax statutes. Taxpayers' financial records were audited to guarantee correctness and conformity with legislation. Compliance systems and processes were monitored and analyzed to find areas for improvement. Aided in the development and implementation of employee training programs to raise awareness of compliance needs. Developed and executed compliance policies to guarantee that applicable laws and regulations were followed. As needed by the company, I tracked changes in local, state, and federal tax laws. License fees were collected. Individuals who met the requirements were granted licenses. Contracts between company partners were reviewed for any potential legal problems.

Côte D'Ivoire

Identified and implemented measures to reduce potential issues inside the company. Developed training materials for staff members on pertinent compliance subjects. Internal control systems were reviewed on a regular basis to guarantee appropriate functioning and effectiveness. Internal audits were performed to guarantee compliance with laws, rules, and organizational standards. All compliance operations, including investigations, audits, and inspections, were meticulously documented. Maintain a current understanding of industry best practices for compliance activities. Responded quickly to inquiries from outside sources such as government authorities or auditors. Metrics were developed to track progress in meeting key performance indicators related to compliance efforts. Aided in the development and implementation of employee training programs to raise awareness of compliance needs. Existing documents were examined for discrepancies or areas for improvement. Prior to its debut, new products and services were evaluated for potential compliance issues.

Daloa, Sassandra-Marahoué, Côte D'Ivoire

Maintaining up-to-date understanding of new financial legislation. Effective cross-selling methods were implemented in order to enhance product consumption among existing consumers. To guarantee that the company's goods remain competitively priced, extensive research on rival offerings from other banks was conducted. Monthly reports were created emphasizing critical performance indicators from various banking departments. Prepared presentations on a variety of personal money management subjects. On wealth management projects, I worked with teams from several areas inside the firm. Negotiated competitive rates for products and services with third-party providers. Workers at branches, offices, or departments of institutions such as branch banks, brokerage firms, risk and insurance departments, or credit departments plan, direct, or coordinate their activities. Establishment of risk and insurance programs that are planned, directed, and coordinated.

Master'S Degree, Tax Law/Taxation

Master'S Degree, Business Law

Bachelor'S Degree, Business Law