Helpdesk Analyst
Jul 2018 - Apr 2019
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Patrick Laurin Email & Phone Number
Business Solutions Analyst at Kruger Inc.
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Role
Business Solutions Analyst at Kruger Inc.
Location
Greater Montreal Metropolitan Area, Canada
Who is Patrick Laurin? Overview
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Patrick Laurin is listed as Business Solutions Analyst at Kruger Inc. based in Greater Montreal Metropolitan Area, Canada. AeroLeads shows a matched LinkedIn profile for Patrick Laurin.
Patrick Laurin previously worked as HelpDesk Analyst at Kruger Inc. and Application Support Analyst - Level 2 at Sir Solutions. Patrick Laurin holds A.E.C. Web & Mobile Application Development from Montreal College Of Information Technology.
Profile bio
About Patrick Laurin
Programmer & bilingual application/technical support specialist with over fifteen (15) years of experience in technical support, training, customer service roles.
Listed skills include Technical Support, Application Support, Hardware Support, Sql, and 16 others.
4 roles
Patrick Laurin work experience
A career timeline built from the work history available for this profile.
Application Support Analyst - Level 2
Provide application support and trouble resolution to retail users and administrative staff by phone and/or e-mail.• Procedural (how-to) support for various tasks involved in daily operation of stores.• Analysis, assessment, categorization and escalation of issues according to established procedures.• Interaction and collaboration with clients’ corporate support staff (other helpdesks)• Collaboration with in-house software developers and system integrators for support-related activities.
Nov 2013 - Jan 2015
Helpdesk Support Analyst - Level 2
Provide support and trouble resolution to both corporate users and to retail stores.• Procedural (how-to) support for various tasks involved in daily operation of stores (transactions and accounting issues).• Configuration and support of various office applications and systems for head office users and retail locations.• Diagnosis, categorization and escalation of problems according to established procedures.• Assembly, configuration and support of hardware systems (servers and workstations).• Development, programming, and implementation of support desk tools.• Account management (Novell, ActiveDirectory, e-mail) for head office users• Field servicing of local retail locations for troubleshooting and new store openings (installation and configuration of POS systems and communication equipment).
May 2009 - Nov 2013
Helpdesk Support Analyst
Provide support and trouble resolution to corporate users via e-mail and phone.• Configuration and support of various office applications (both in-house designed and off-the-shelf commercial applications) for administrative and resort staff.• Diagnosis, categorization and escalation of problems according to established procedures.• Assembly, configuration and support of hardware components (desktops and scanners).
Aug 2008 - Mar 2009
3 education records
Patrick Laurin education
A.E.C. Web & Mobile Application Development
Continuing Education - Certificate In Software Development, Computer Science, Certificate In Software Development
A.E.C. Computer Technician, Information Technology, A.E.C. Computer Technician
Herzing College
FAQ
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What is Patrick Laurin's role at their current company?
Patrick Laurin is listed as Business Solutions Analyst at Kruger Inc..
Where is Patrick Laurin based?
Patrick Laurin is based in Greater Montreal Metropolitan Area, Canada.
What companies has Patrick Laurin worked for?
Patrick Laurin has worked for Kruger Inc., Sir Solutions, Groupe Yellow Inc., and Intrawest.
How can I contact Patrick Laurin?
You can use AeroLeads to view verified contact signals for Patrick Laurin, including work email, phone, and LinkedIn data when available.
What schools did Patrick Laurin attend?
Patrick Laurin holds A.E.C. Web & Mobile Application Development from Montreal College Of Information Technology.
What skills is Patrick Laurin known for?
Patrick Laurin is listed with skills including Technical Support, Application Support, Hardware Support, Sql, Help Desk Support, Technical Documentation, Training, and Hardware.
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