Patrick Learned Email & Phone Number

Southern Arizona

Managed and expanded a defined geographic distribution territory to sell and deliver Pepperidge Farm® branded snack products to various retail stores. Increased overall route value by increasing the average weekly sales figures by 28% in a little over 2 and a half years. Dedicated to achieving highest levels of quality for all route clients. Provided timely and efficient delivery of Pepperidge Farm products. Managed weekly route sales by accurate ordering and accounting of inventory. Organized/rotated all products by out of date coding to maximize product freshness and efficiency of deliveries. Serviced accounts via accurate stocking and merchandising of products.

Tucson, Arizona Area

Pursuit of both warm and self-generated sales leads of residential & commercial customers with consultation appointments for pest control estimates.

Tucson, Arizona Area

Generate sales leads in-store and follow-up with residential customers with estimate consultation appointments for replacement windows, siding, roofing, gutters, and home insulation installation.

San Bruno, Ca/Tucson, Az

Completed in-depth quality assurance assessments by acquiring and systematizing broad range of customer service call data for busy call center via Witness/Verint call monitoring software. Organized statistics for efficient review and generated reports pinpointing patterns and potential areas of concern. Developed and instituted use of inventive systems / processes for appropriately addressing issues in order to maximize positive customer service outcomes. Designed and utilized quality, performance and sales quality documents. Ensured clarity of communication between clients and customer service staff through continued assessment of call results.Selected Contributions:Created cohesive guidelines for customer service / sales practices and continually tracked outcomes to determine need for policy adjustments. Partnered with colleagues to establish and introduce standards to facilitate company attainment of ISO Certification. Capitalized on exceptional leadership skills to excel as quality procedures trainer; established sales program leading to enhanced staff productivity.

Livermore, Ca

Provided comprehensive training in call center sales and customer service procedures and regulations to new employees. Conducted informative instructional sessions and offered one-on-one support to address individual team member performance issues. Worked with leadership to develop all-inclusive training materials. Advised all associates regarding quality assurance standards and determined effectiveness of each employee. Selected Contribution:Offered critical insight and guidance to all levels of employees during product launches, ensuring complete understanding of product features.

Livermore, Ca

Conducted thorough quality evaluations of every customer call to ensure employee adherence to stringent quality control standards. Played key role in staff development practices by offering prompt feedback and personalized advice to address performance concerns. Selected Contribution:Actively participated in conception and implementation of employee performance incentive strategies.

Livermore, Ca

Responded promptly and appropriately to customer inquiries, offering assistance with scheduling and troubleshooting various cable service issues to ensure satisfactory result for every call. Selected Contribution:Instrumental in enhancing customer service outcomes by counseling fellow team members in effective call handling techniques.

Livermore, Ca

San Francisco Bay Area