As the Chief Operating Officer, I ensure that all operational aspects of The Modern Apostle™️ LLC run smoothly and efficiently. My extensive experience in organizational management and logistics helps the company maintain a high standard of excellence. Patrick’s Roman Catholic upbringing influences his meticulous and compassionate approach to operations.

• Responsible for the Design and implantation of calling strategies, selections, and jobs for collection, fraud, and mortgage predictive dialing calling especially those dealing with state compliance calling laws.• Use SAS, SQL, and other data mining applications for analytic information to solve complex business initiatives. • Responsible for Running and managing the Avaya Predictive dialing system for multiple business lines.• Coordinate projects with internal and external… Show more • Responsible for the Design and implantation of calling strategies, selections, and jobs for collection, fraud, and mortgage predictive dialing calling especially those dealing with state compliance calling laws.• Use SAS, SQL, and other data mining applications for analytic information to solve complex business initiatives. • Responsible for Running and managing the Avaya Predictive dialing system for multiple business lines.• Coordinate projects with internal and external vendors.• Collaboration on multiple projects to meet changing business practices.• Organized and lead meetings across groups within LSO involving senior management..• Built and supported Policy and Procedure development, including creation of complex Process Mapping. Show less

• Develop Complex tools to showcase data across all types of audience levels. (Excel PowerPoint, Minitab, and strategic initiatives). • Managed a group of 40+ individuals. • Trained and Coached 4 Managers across 3 business lines (Chargeback’s, Claims, and Fraud).• Ran and facilitated numerous RCPS, SOP, Huddle, and LEAN training seminars across the business.• Developed complex hypotheses from Ad Hoc data, and presented findings to the VP of Claims, VP of Fraud, SVP of… Show more • Develop Complex tools to showcase data across all types of audience levels. (Excel PowerPoint, Minitab, and strategic initiatives). • Managed a group of 40+ individuals. • Trained and Coached 4 Managers across 3 business lines (Chargeback’s, Claims, and Fraud).• Ran and facilitated numerous RCPS, SOP, Huddle, and LEAN training seminars across the business.• Developed complex hypotheses from Ad Hoc data, and presented findings to the VP of Claims, VP of Fraud, SVP of operations, and the EVP of the group. • Use of pyramid thinking and influencing skills to promote change. • Role modeled LEAN behavior to encourage a holistic culture of continuous improvement. Show less

• Responsible for analyzing, monitoring, and researching debit card accounts in order to build up a strong case against unnecessary submitted claims, saving the Bank $800,000.00 in less than a year. • Top Performer in the group. (Average YTD savings for a representatives is <$100,000.00)• Work effectively with colleagues to reach team based departmental goals

• Responsible for analyzing, monitoring, and researching credit card accounts in order to detect and stop fraudulent activity.• Made judgmental decisions that directly affect credit card customers.• Identify AML threats.• Worked with Local PD, FBI, Secret Service agents dealing with Counterfeit cards. (Responsible for tracking, and the apprehension of suspects in Baltimore Maryland, was recognized by the Secret Service for support in the arrests).