Patrick Leininger Email & Phone Number

Greater Minneapolis-St. Paul Area

• Managing KPI’s
• Ensuring schedule adherence
• Quality Assurance Reviews
• Escalation Management
• Team specific reporting
• Agility in my ability to adapt to shifting priorities

Greater Minneapolis-St. Paul Area

• Led test pilot for the Customer Success organization to improve processes and gain efficiencies
• Escalation resource for colleagues; responsible for de-escalating all issues in real time
• Improve and assess operating procedures for Customer Success team
• Expert in maximizing productivity, efficiency and workflow management in chat platform
• Mentor colleagues to maximize potential and grow within team

Greater Minneapolis-St. Paul Area

• Works as part of the Fulfillment Support team, providing technical support and training for customers via phone, email, chat and an on-line forum during assigned work hours
• Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with SPS Web-based services and Electronic Data Interchange (EDI)
• Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary
• Logs and tracks customer interactions using a problem management database
• Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation
• Participates in peer-training and cross-training initiatives

Winona, MN

• Manager on duty when store manager is off duty
• Train and supervise new employees to provide excellent customer service
• Responsible for opening and closing store
• Responsible for counting money in register and safe
• Handled customers inquiries and complaints in an effective, professional manner

Winona, MN

• Assist customers find appropriate footwear
• Provide excellent customer service
• Handle customer inquiries in a professional manner

Metro Area, MN

• Managed a team of workers to complete tasks
• Scheduled projects and coordinated with clients
• Selected and hired highly capable workers
• Influenced, executed and communicated with clients
• Resolved all group oriented conflicts

Greater Minneapolis-St. Paul Area

• Created, improved and updated all policies and procedures
• Ensure compliance with all applicable laws
• Consultant to upper management and ownership regarding policies and procedures
• Created Employee Handbook, Chauffeur Manual and Customer Service manuals