Patrick Leininger Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

• Managing KPI’s • Ensuring schedule adherence • Quality Assurance Reviews • Escalation Management • Team specific reporting • Agility in my ability to adapt to shifting priorities

Greater Minneapolis-St. Paul Area

• Led test pilot for the Customer Success organization to improve processes and gain efficiencies• Escalation resource for colleagues; responsible for de-escalating all issues in real time• Improve and assess operating procedures for Customer Success team• Expert in maximizing productivity, efficiency and workflow management in chat platform• Mentor colleagues to maximize potential and grow within team

Greater Minneapolis-St. Paul Area

• Works as part of the Fulfillment Support team, providing technical support and training for customers via phone, email, chat and an on-line forum during assigned work hours• Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with SPS Web-based services and Electronic Data Interchange (EDI)• Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary• Logs and tracks customer interactions using a problem management database• Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation• Participates in peer-training and cross-training initiatives• Introduces customers to new SPS products and services• Provides excellent customer satisfaction measured by the SPS customer satisfaction process• Responsible for helping support our customers globally• Performs all other duties and projects as assigned

Winona, Mn

• Manager on duty when store manager is off duty• Train and supervise new employees to provide excellent customer service• Responsible for opening and closing store• Responsible for counting money in register and safe• Handled customers inquiries and complaints in an effective, professional manner

Winona, Mn

• Assist customers find appropriate footwear• Provide excellent customer service• Handle customer inquiries in a professional manner

Metro Area, Mn

• Managed a team of workers to complete tasks• Scheduled projects and coordinated with clients• Selected and hired highly capable workers• Influenced, executed and communicated with clients• Resolved all group oriented conflicts

Greater Minneapolis-St. Paul Area

• Created, improved and updated all policies and procedures• Ensure compliance with all applicable laws• Consultant to upper management and ownership regarding policies and procedures• Created Employee Handbook, Chauffeur Manual and Customer Service manuals