Patrick Lestingi Email & Phone Number

San Francisco, Ca, Us

• Partner directly with the members of Instacart’s Caper Deployment Operations team and our deployment partners to understand and map their day-to-day processes throughout the hardware deployment lifecycle of Caper carts, including: warehousing, configuration, shipment, set up, and support. • Document and communicate findings to create a shared understanding of hardware deployment and support processes cross-team. • Build the knowledge base required to enable consistent execution of work at scale. • Identify, propose, and establish additional tools required to ensure that work can be completed in a high quality and efficient manner. • Onboard new vendors to complete deployment and support work at scale. • Work with partners to establish performance objectives and collaborate with stakeholders to ensure they are met. • Identify opportunities for process improvement. • Work with functional leaders to prioritize and create scalable solutions to address.

Chicago, Illinois, Us

• Earned trust with campus Directors of Operations and local teams by working with individual Customer Success Managers to ensure all campuses requirements and expectations were met.• Implemented best practices and processes such as weekly 1:1s to review individual metrics along with overall team metrics, integrating applications to existing tools like Slack and Zendesk to monitor team productivity, to improve customer satisfaction and support efficiency, resulting in an 8-point increase in Net Promoter Score and a Customer Satisfaction average of 95% for 2022 - 2023.• Collaborated with product and engineering, leading to the resolution of complex customer issues such as mobile application, payment, hardware, and local network issues and improved the customer experience for daily operations.

Austin, Texas, Us

Reported to the Director of Operations and managed two locations with over 60 associates and contractors. Engaged with property managers on-site at different residences and maintained relationships with 100+ property managers to ensure the highest level of service. •. Implemented new strategies and designs that increased under the roof and on the road quality.• Implemented on-site customer service to facilitate all customer issues. • Hired, trained, and developed associates into full time and management level employees

Seattle, Wa, Us

• Created a productivity tracking system used by all leaders in the network to monitor standard work compliance.• Developed and executed Corrective Action Plans when necessary to optimize site efficiencies, maintain success rates against target Units Per Hour, and overcome operational barriers.• Ensured Amazon safety standards were met through risk mitigation tactics and proactive coaching; utilizing daily stand-up meetings to train associates and promote Amazon leadership principles.• Implemented incentive programs which included scheduling priority and opportunities to increase base pay for associates to exceed network standards, which boosted site productivity by 10%.

Seattle, Wa, Us

Multi-site leader, managing 5 different locations, with a staff of 15, for Treasure Truck and Lockers +. Made site visits to check for Quality Assurance. Met with the General Manager weekly to report on Service Level Agreements that were achieved.• Managed Key projects with Central Operations that mitigated time-theft by cross referencing timecards with hours worked. Reached out to Area Managers to flag these issues to be addressed on-site reducing time theft costs by 50% across 20 sites.• Launched a new business model for Lockers +, which is a way to drop off Amazon returns at local Whole Foods Markets.• Developed operational strategies such as bulk package return to Sorting Centers rather than shipping individual items that scaled productivity and cut costs by more than 50% across growing markets in multiple cities.

Seattle, Wa, Us

Philadelphia, Pa, Us

Reported to the Regional Operations Manager. Managed a team of 10 warehouse associates. Oversaw the fulfillments of 250 orders daily. Monitored KPIs on a regular basis with regional business leaders to discuss performance effectiveness, identify opportunities for improvement and actions to be taken. • Launched 1 micro-fulfillment center in Manayunk, PA. Procured and assembled all necessary materials for the locations including safety, storage, and dock equipment.• Promoted to launch another micro fulfillment center in a major city, Denver, CO.• Engaged with contracted drivers in person to discuss positive and negative customer reviews to ensure deliveries were being made efficiently going forward.

Chattanooga, Tennessee, Us