Patrick Leyshon Email & Phone Number

Boston, Ma, Us

Dublin, Ohio, United States

Dublin, Ohio, United States

Dublin, Ohio, United States

Dublin, Ohio

Boston, Massachusetts

Dublin, Ohio

-> Proactively diagnosed customer requests and inquiries while present solutions.-> Handled escalated calls from all company departments and cut resolution time by 50%.-> Diagnosed, prepared, and increased communication to all departments about current processes.-> Systematically and simultaneously analyzed the implications of customer/company issues.-> Reviewed and monitored dozens of department calls daily for quality assurance. -> Implemented training/provided feedback to floor agents based off of call reviews. -> Provided on-demand assistance to field consultants and agents via mediums of chat, email, and telecommunications.

Columbus, Ohio Area

-> Delivered exceptional customer service consistently over the telephone and in writing.-> Targeted the retention of current clients by also generating other business opportunities.-> Conducted all payment processes throughout company in a secured environment. -> Spoke with clients regarding resolutions of collections, payment plans, past due, and enrollments.

Columbus, Ohio Area

-> Acquired and retained accounts by providing impressive customer experiences during calls.-> Utilized a proven sales process to discover client’s needs and recommended various energy products.-> Handled up to 100 outbound calls per day.

Dublin, Ohio

-> Supervised all the Golf Center's activities ranging from customer service to marketing.-> Managed daily operations, dealt with customers and supported and worked with the management to motivate growth.-> Managed, ordered, and processed inventory. -> Taught junior golf camps and gave instructions to customers to achieve better results in golf.-> Analyzed customer needs, volume potential, discounts, price ranges and planned campaigns.-> Assisted customers and answered all their questions about our products.-> Trained Golf Center associates.-> Organized items, controlled inventory and cleaned the store.-> Dealt with work schedules and assigned duties and responsibilities to each worker at the Golf Center.-> Reported to the business owner about sales, employees’ performance and proposed new strategies to improve results.