Patrick Libunao Email & Phone Number

NOC Operation Engineer at DICT a Project assigned under EbizolutionMonitoring of NEMO and PrometheusMonitoring email requestMonitor system resource utilization, trending and capacity planningWorking with a team of IT specialist to set up and maintain a network computer including hardware.Deployment of server, mounting and cabling

Experience in working with ticketing systems, including managing tickets within specified SLAs.Diagnose network incidents and problems using appropriate troubleshooting tools.Coordinating with support teams to provide timely resolution to customers.Performed troubleshooting such as Single PC isolation, loopback testing, intrusive testing, port reset, etc.Investigate Reason For Outage on all network outages and preparing incident report.Support Globe Enterprise Data Services… Show more Experience in working with ticketing systems, including managing tickets within specified SLAs.Diagnose network incidents and problems using appropriate troubleshooting tools.Coordinating with support teams to provide timely resolution to customers.Performed troubleshooting such as Single PC isolation, loopback testing, intrusive testing, port reset, etc.Investigate Reason For Outage on all network outages and preparing incident report.Support Globe Enterprise Data Services such as Domestic Leased Line, International Leased Line, MPLS/IPVPN, Frame Relay, Direct Internet, Burstable GIX, ISDN Pri. Show less

Handle after sales technical incidents reported by corporate accounts pertaining to products and services provided.Do fault categorization, first level isolation (i.e. metallic/line quality testing, CPE remote checking, etc.) on customers issue using identified tools.Document incidents using identified ticketing system; initiate, process and close incident tickets; Record, notify and monitor all outages including restoration actions. Initiate internal/external bridge call on… Show more Handle after sales technical incidents reported by corporate accounts pertaining to products and services provided.Do fault categorization, first level isolation (i.e. metallic/line quality testing, CPE remote checking, etc.) on customers issue using identified tools.Document incidents using identified ticketing system; initiate, process and close incident tickets; Record, notify and monitor all outages including restoration actions. Initiate internal/external bridge call on catastrophic and critical clients.Worked closely with network team and field engineers to deliver quality service.Support Enterprise Broadband Services such as DSL, VDSL, GPON, LTE connection, Direct Line/Trunk line and PABX . Show less

Experience in working with ticketing systems, including managing tickets within specified SLAs.Diagnose network incidents and problems using appropriate troubleshooting tools.Coordinating with support teams to provide timely resolution to customers.Performed troubleshooting such as Single PC isolation, loopback testing, intrusive testing, port reset, etc.Investigate Reason For Outage on all network outages and preparing incident report.Support Globe Enterprise Data Services… Show more Experience in working with ticketing systems, including managing tickets within specified SLAs.Diagnose network incidents and problems using appropriate troubleshooting tools.Coordinating with support teams to provide timely resolution to customers.Performed troubleshooting such as Single PC isolation, loopback testing, intrusive testing, port reset, etc.Investigate Reason For Outage on all network outages and preparing incident report.Support Globe Enterprise Data Services such as Domestic Leased Line, International Leased Line, MPLS/IPVPN, Frame Relay, Direct Internet, Burstable GIX, ISDN Pri. Show less

Support the operation of Globe Telecom’s network servicesProvides technical support for all circuit-related trouble of Globe’s TSC-Core Data (Formerly FMCC)Respond to requests for technical assistance in Wireline services via phone and email both local and international clients as well as create tickets for documentation purposes.Responsible for Field Engineer dispatch and testing with DATA-NOC Team when needed.Identify and escalate situations requiring urgent attentionWork… Show more Support the operation of Globe Telecom’s network servicesProvides technical support for all circuit-related trouble of Globe’s TSC-Core Data (Formerly FMCC)Respond to requests for technical assistance in Wireline services via phone and email both local and international clients as well as create tickets for documentation purposes.Responsible for Field Engineer dispatch and testing with DATA-NOC Team when needed.Identify and escalate situations requiring urgent attentionWork with Telecommunication Service Providers to resolve circuit problems to resolutionPrepare incident reports on every issueHandling ageing and escalated trouble tickets as well as internal coordination with the other support groups concernedTroubleshoot recurring problems and informed Tier2/Service Level Management for service improvement planCoached team-mates in techniques necessary to complete job tasks.Built strong relationships with customers through positive attitude and attentive response.Support Globe Enterprise Data Services such as Domestic Leased Line, International Leased Line, MPLS/IPVPN, Frame Relay, Direct Internet, Burstable GIX, ISDN Pri. Show less

Provide end to end support to customer until the resolution of problemConducts troubleshooting using different network monitoring tools and applicationsIdentifies and conducts level 2 network problems working collaboratively with different local carriers, Field Engineers and internal support groupsSends advisory notification to our team and Globe’s internal business partners for major and catastrophic outagesMonitors reported/proactive and aging ticket and categorize it based on… Show more Provide end to end support to customer until the resolution of problemConducts troubleshooting using different network monitoring tools and applicationsIdentifies and conducts level 2 network problems working collaboratively with different local carriers, Field Engineers and internal support groupsSends advisory notification to our team and Globe’s internal business partners for major and catastrophic outagesMonitors reported/proactive and aging ticket and categorize it based on the status of the problem or incidentConducts initial troubleshooting in the system generated circuits with active/historical alarmsDoes multitasking jobs in order to handle tickets, calls, emails and requests on a real-time environmentProvides quality of service ensuring customer service satisfaction Show less

Bachelor Of Science, Information Technology

High School Diploma

Bachelor'S Degree, Information Technology