Manages overall Maxis Branded Retail channel including and but not limited to sales numbers of connectivity and channel development. Core tasks includes: 1) Retail outlets optimisation through;- Optimising branded stores footprint ensuring nationwide coverage whilst ensuring operational excellence (Elevating operational productivity with AI/ML model developed in conjunction with Vodafone, UK.)2) Productivity Development: - Drive productivity through sales program management- In-store marketing to drive footfalls and increased conversion- Manpower optimization including third party management3) Customer Experience Management: - Responsible for customer journey management in branded channel- Ensuring seamless transition from Online to Offline journey and accountable for Net Promoter score. Reduced overall service transactions by 6% PP , ensuring more effective sales time4) Retail Cross-selling: - Synergize core and non-core services for maximizing customer lifetime value by improving customer stickiness as part of the company's vision while focusing on retail cross-selling convergence and beyond core products

Manages and build retail channel expansion through internal and external stakeholders. Sales numbers driven through alternate channels that includes:1) Strategically leading retail store expansion as a programme- Analyze channel potential- Expanding internal and new channel2) Selecting location for expansion- Merging internal and external data in identifying location- Methodology/ recommendation of the type of touchpoint3) Selecting dealers/ entrepreneurs/ partners to expand with checks on readiness4) Other operation including:- On-boarding dealers/ entrepreneurs/ partners- Performance management - Training and development of team members in being Agile to embrace changesDevelopment of channels includes both consumer and business products

Manages channel business and go to market strategies for emerging markets in the Asia Pacific Central Region, focusing on:1) Strategic business positioning includes : - Business Development & Planning- Strategic market engagement analysis- Market coverage2) Branding and Marketing in the local market (by Country)3) Sales Management (Forecasting & Target driven)Experienced in office automation especially in imaging systems eg. Copiers and Multifunction Printers (MFPs). Knowledge in sales training & development.Extensive travelling across multiple countries in supporting partners and distributors through the expansion of business in the large enterprise business as well as the distribution business model.

Manages overall company's Brand Identity as well as Internal and External Communications, both PR & Digital Brand management: 1) Custodian of Brand Identity & Voice2) Localise & implement regional strategies and directives3) Strategic communications (interviews, write-ups & press releases), PR policy, media relations and crisis management4) Corporate website, digital & social media (Including FB, IG, YouTube, Linken & etc.)Activation:1) Manages corporate events & conferences (Regional meeting, Annual Kick-Off & Partner's events)2) Initiate CSR & environmental projects3) Initiate & manages projects that encompass multiple Business UnitsIncludes managing corporate budget including initiatives and tasks related to corporate and CEO office.

1) Managing overall Sales & Operation, assisting Assistant Director (HOD) in managing entire Business Solution Sales Division with 85 sales professionals and 12 sales managers nationwide in Canon Marketing (Malaysia) Sdn Bhd.2) Business Development, including business plan, strategic analysis, manpower development and market coverage.Experienced in office automation especially in imaging systems eg. Copiers and Multifunction Printers (MFPs). Knowledge in sales training & development.Always strive for new business development & business expansion as well in human development.Manage businesses across Malaysia region: a) Direct Sales Teamb) Channel Sales Teamc) Government Sales Teamd) Software Solution business

1) Managing Sales & Operation, assisting Assistant Director (HOD) in managing entire Business Solution Sales Division with 85 sales professionals and 12 sales managers nationwide in Canon Marketing (Malaysia) Sdn Bhd.2) Business Development, including business plan, strategic analysis, manpower development and market coverage.

1) Sales Management, managing over 45 sales professionals and 7 sales managers nationwide in Tele Dynamics (Malaysia)2) Business Development, including business plan, strategic analysis, manpower development and market coverageRESPONSIBILITIES & CHALLENGES:Tele Dynamics (Malaysia) : Toshiba MFPs2nd Half 2011 : To manage partial nationwide branches sales teams2nd Half 2012: To manage entire nationwide branches sales teamsNOTABLY ACHIEVEMENTS:Tele Dynamics (Malaysia)Nationwide Branches Sales Revenue Growth: i) YoY 2011/2010: + 33%ii) YoY 2012/2011: + 21%

- Drive sales of 3 branches with 7 Sales Executive (KL, Kajang, Seremban)- Planning and implementation of marketing activities and strategies for overall company including:-1) Negotiation with main supplier Canon Marketing Malaysia Sdn Bhd on product purchases2) Formulating Sales Executive incentive plans3) Design and implement promotions4) Planning of P&L of Sales & Marketing department

Sales and Networking Troubleshoot Trainer:1) Sales training for new Sales Executives (SE)2) Monthly training and quarterly newsletters design and updates for both SE and Dealers3) Product specialist (New product training to both SE & Dealers)4) Organize, facilitate and a speaker in company events*Proposed and remapped existing sales and service strategies with management upon 1st year on board that led to an increase of 13.7% increment and achieving budget (previous achievement was 5 years ago)*Conducted 12 seminars over the span of 2 years to create brand awareness*Certified as competent trainer by Oceania Asia Support Center (Sharp)- Trained over 35 SE, 15 service engineers and 50 dealers nationwide