To provide safe and professional training on mechanical machinery.

Commuted to Germany to manage the German division of this multi-national computer hardware company, organising product replacement and customer service provisions across the whole European market Developed and implemented improved lean processes, inclusive of Standard Operating Procedures (SOP), and training staff to operate effectively Analysed existing procedure and implemented a series of new processes to reduce waiting time on completions of returns for commercial and private customers Conducted quarterly inventory count and reported to senior management and the CEO, issuing comprehensive detail on highlighted discrepancies, planned actions for rectification and implemented timely review processesReviewed operations within the warehouse and identified the need to restructure locations of parts to support a reduction of time spent selecting productsGenerated and produced monthly statistics for presentation to senior management, outlining throughput of product replacement across the portfolio of private and commercial customersParticipated in weekly conference calls with other international offices, contributing towards the sharing of good practice and determining progress against set KPIs and objectives

National management of custodial escorting for young people, managing the regional base managers and ensuring consistent delivery of the government contract across the country. Responsible for managing the relationship with the Youth Justice Board and other key stakeholders, ensuring all key performance indicators met and staff work to the standard operating procedures. Ensuring resources available to meet the contract requirements and planning the deployment of staff where required.Lead investigator of complaints and allegations made by service users and completing disciplinaries with staff as well as providing first line management to area managers including supervision and appraisals.

Management of 27 staff in a regional custodial escort base, responsible for the deployment of staff to complete the contract requirements of the Youth Justice Board. Responsible for staff supervision, appraisals, hours captured, and disciplinary procedures.

Managing the safety of staff and young people through the allocation of staff to required areas ensuring that minimum staffing levels met and all services covered.Spontaneous incident management including using de-escalation and mediation to resolve disputes.Overall site management providing support to staff, addressing complaints made by young people, overseeing movement of young people and completion of all centre activities.

Plan and implement sport and skill based activities for the young people to participate in to develop their knowledge and interests, including the Duke of Edinburgh Award.Design and maintain databases to monitor young people’s involvement in activities.Manage a budget for youth work resources.Delivery of staff training in working with young people and restraint techniques.