Patrick Lo Email & Phone Number

Mississauga, Ontario, Canada

- Managed and oversaw all inside sales and office operations end-to-end. From new products sourcing, pricing & development, to wholesale account management, sales planning and eventually orders fulfilments, delivery arrangement and customer/category performance analysis.- Handled a few key vendors accounts and took part in related categories' supply chain operations, such as new product sourcing, demand forecasting, replenishment planning, placing POs, cost negotiation and tracking… Show more - Managed and oversaw all inside sales and office operations end-to-end. From new products sourcing, pricing & development, to wholesale account management, sales planning and eventually orders fulfilments, delivery arrangement and customer/category performance analysis.- Handled a few key vendors accounts and took part in related categories' supply chain operations, such as new product sourcing, demand forecasting, replenishment planning, placing POs, cost negotiation and tracking shipments.- Handled key accounts such as Walmart. Kept client's supply chain streamlined by analysing sales reports from Retail Link and then planned purchasing orders ahead.- Coordinated in logistics matter on all inter-Canada and overseas FTL/LTL shipments to (pick up) and from (delivery) the warehouse to enjoy more economic cost and more efficient speed. Tasks including getting freight rate quotations, creating BOL or shipping labels, preparing documents and placard for HAZMAT and so on.- Reviewed and made approvals to wholesale account application under a designed metrics.- Analysed customers reports and established CRM (Customer Relationship Management) spreadsheet database using tools such as MS Excel and HubSpot for short-to-long term sales strategy.- By utilising HubSpot and Notion to lead a team of three people on daily sales activities, such as customer calling, up-selling/cross-selling and order fulfilling.- Maintained high level of grocery market knowledge, such as making comparison with competitors in the market, and communicate relevant information to customers.- Coordinated closely with out marketing agency on making social media ads and posts on platform such as Instagram, Facebook and LinkedIn.- Managed e-commerce operation across several platforms, like the company’s B2B/B2C ordering portal, Amazon MFN and Instacart. Tasks including stock level maintenance, listing new products, setting promotional prices, creating seasonal marketing campaigns and so on. Show less

Mississauga, Ontario, Canada

▪ Developed an SOP (Standard Operation Procedure) on processing customers orders, regular sales practices such as warm & cold reach-outs during new items promotions and sale promotions, and follow-ups on inquiries.▪ Processed orders and maintained several e-commerce platforms, such as company’s B2B ordering portal, B2C selling websites, Amazon and Instacart.▪ Analysed customers reports and established CRM (Customer Relationship Management) spreadsheet database using tools such as MS… Show more ▪ Developed an SOP (Standard Operation Procedure) on processing customers orders, regular sales practices such as warm & cold reach-outs during new items promotions and sale promotions, and follow-ups on inquiries.▪ Processed orders and maintained several e-commerce platforms, such as company’s B2B ordering portal, B2C selling websites, Amazon and Instacart.▪ Analysed customers reports and established CRM (Customer Relationship Management) spreadsheet database using tools such as MS Excel and HubSpot for short-to-long term sales strategy.▪ Reviewed and made approvals wholesale account application under a designed metrics in a prompt manner.▪ Initiated and executed yearly marketing events promotions, including yearly sale promotion calendar and regularly posting social media threads.▪ Responded to new launched items and updates inventory database accordingly.▪ Maintained high level of grocery product knowledge, such as making comparison with competitors in the market, and communicate relevant information to customers.▪ Set sales target and sought ways to meet and exceed the target. Show less

Hong Kong, Hong Kong Sar

- Founded the company. - Inherited a small textile trading business and transformed its business model from traditional brick-and-mortar shop into e-commerce textile selling platform.- Initiated and managed several projects, such as new items sourcing, digital marketing campaigns, inter-company collaborations and clearance sales schemes for business development.- Managed/Monitored all platforms’ lead and conversion by analysing data from Google Analytics.- Worked on financial… Show more - Founded the company. - Inherited a small textile trading business and transformed its business model from traditional brick-and-mortar shop into e-commerce textile selling platform.- Initiated and managed several projects, such as new items sourcing, digital marketing campaigns, inter-company collaborations and clearance sales schemes for business development.- Managed/Monitored all platforms’ lead and conversion by analysing data from Google Analytics.- Worked on financial budgeting across various company’s business units, including Marketing, Human Resources Management, Sourcing, Supply Chain Management and other administrative matters.- Supplier Management and Purchasing Management over regular items and specific orders.- Provided coaching and consulting services to business partners for continuous development. Show less

Hong Kong

- Acted as a bridge between company’s US sales force and Hong Kong clients, by providing effective communications and sales support, such as delivering presentations and product samples to the clients.- Conducted regular visits to local clients to provide exceptional customer service and introduce new product offerings.- Conducted comprehensive market studies and provide timely reports and insights to the team for future strategic development.- Participated in core inventory… Show more - Acted as a bridge between company’s US sales force and Hong Kong clients, by providing effective communications and sales support, such as delivering presentations and product samples to the clients.- Conducted regular visits to local clients to provide exceptional customer service and introduce new product offerings.- Conducted comprehensive market studies and provide timely reports and insights to the team for future strategic development.- Participated in core inventory planning and supplier management in response to clients’ activity- Attended and engaged in global textile exhibition event - “Intertextile Shanghai 2015” & “Intertextile Shanghai 2016”, by designing exhibit samples and giveaways, booth decoration, attending exhibition and executing follow-up works. Show less

Hong Kong, Hong Kong Sar

Hong Kong

- Oversaw all inventory information flows generated by the auto-replenishment module in company’s SAP system in daily basis.- Handled urgent and ad-hoc orders requested by frontline stores.- Reviewed optimised inventory level across 100+ retail shops and provide stock transfer list regularly.- Kept good communications with the warehouse department for any non-regular inventory-related matters (e.g. Stock returns and transfers).- Optimised the running logic of company’s… Show more - Oversaw all inventory information flows generated by the auto-replenishment module in company’s SAP system in daily basis.- Handled urgent and ad-hoc orders requested by frontline stores.- Reviewed optimised inventory level across 100+ retail shops and provide stock transfer list regularly.- Kept good communications with the warehouse department for any non-regular inventory-related matters (e.g. Stock returns and transfers).- Optimised the running logic of company’s auto-replenishment module in SAP.- Analysed demand report weekly by category level with highlighted high turnover day and obsolete items for team lead’s presentation.- Coordinated with company's IT support team on creating team-customised programme on SAP and PowerBI for data mining. Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Bba In Global Supply Chain Management, Logistics, Materials, And Supply Chain Management