Patrick Lo Email & Phone Number

Charlotte, North Carolina Area

Dallas

Focus on enterprise wide process improvement as well as product development.Process Improvement:- Identifying process pain points and working with engineers to design FMO architecture to improve process effectiveness and efficiency- Value chain analysis of PMO processes for value added identification- Worked with sales and ops teams to standardize processes and develop tools to improve throughputProduct Development- Legacy tool review for identification of inefficiencies and opportunities for NextGen improvements- Discovery sessions with existing clients to identify product fit and client need- Identification of product features and fit- Documentation of product requirements - Road map planning to identify development phases using minimum viable product strategy.

Dallas/Fort Worth Area

Engagement responsibilities:Defining and documenting transformation and improvement of cloud provisioning process by implementing BPM methodologies and technologies.Responsibilities and tasks include:Present Mode of Operations Analysis: -Process metrics analysis -Identification of bottle necks and process redundancies -Identification of required deliverables and milestones -Identification of key system requirementsFuture Mode of Operations: - Defining optimization or automation opportunities, - High level process architecture definition, - Exception and resolution process definition, - Business requirements and acceptance criteria (Agile methodology) - Definition of change management and change request process.

Dallas/Fort Worth Area

Business Process Analyst Worked in a process analysis/improvement capacity to define and improve processes via implementation of new tools or project processes. - Involved with system development and load balancing- Participated in process improvement and documentation - standardization of inputs and processing techniques to reduce overall processing time.- Implementation of new processes/tools into production environment - defining tools to ingrain process exception into tool to reduce training duration and improve quantity. - Maintenance/management of production implementations-

Uk & China

China and UK - GaopengOperations Development: focused on business process analysis and re-engineering. - Established knowledge management system, standardizing customer service response.- Set up inter-departmental communication system, improving resolution time for problematic deals- Set up alert and tagging system for proactive discovery of problematic deals.- Established guidelines and new operation work flows to increase efficiency. - Company operation workflow analysis and identification of bottlenecks- Work flow and process re-design to reduce redundancies- Data management and established work flow