Patrick Lo Email & Phone Number

Started working in Operation-Team, as tier-3 final escalation point to support and provide hot-fix on all networking problem of Asia-Pac. Then was promoted to Engineering-and Implementation-Team, achieved many extensive projects to support the company rapidly growth, familiar with various operation, applying processing and change management.Major AccomplishmentsProject name: New Datacenters BuildoutPersonal Input:Designed, planned and implemented the brand new and the most major Datacenters in Hong Kong of this company with global network team, where contain more than 1000 network devices to serve more than 5000 servers for Asia Pac. These Datacenters is formed Active/Active State and Mutual Backup. The design of this Datacenters is complied with latest DC3.0 standard. It includes Top of Rack approach, Multi-Servers-Zone deployment, Virtualization and Modular DMZ application (Remote Access, Security and Server load-balancing). I have also worked in the Server Migration Planning, Cable Structuring Development, Internet Gateway Provisioning and legacy Datacenters shutdown. Project name: New Building Network Fitout Personal Input:Designed, planned and implemented the new branch network in Office Building where can serve almost 1000 users within 5 floors. Project name: Network Equipment RefreshmentPersonal Input:Planned and implemented the complicated case of switch collapsing, hardware upgrade and hardware replacement for those devices is being end of support. Project name: Asia MPLS Links Bandwidth UpgradePersonal Input:Planned and worked in the coordination of local carries and Asia Team to proceed bandwidth upgrade of MPLS links in Asia Countries. Designed and implemented QOS configuration on MPLS HeadEnd routers to manage the traffic.

Senior Network EngineerResponsible for providing technical support and network solution to the following major accounts; SMARTONE, CATHAY PACIFIC AIRWAYS, CLSA, HSBC, SOLOMON BROTHER (CITI BANK), NEW WORLD and I-ADVANTAGEExperienceNetwork Projects • Provided technical support for complex design solutions to presales team.• Built the lab for proof-of-concept to customers.• Represented network design and network topology to customers.• Helped to establish guidelines and standards for change procedures.• Provided Visio documentation of network topology and acceptance documentation for customers.• Performed Trouble-shooting and problem resolution of elusive customer network difficulties.Project Management• Provided project management in terms of implementation plan with accurate estimate of resources requirement and delivery schedule.• Communicated directly with customers in defining user needs. • Liaised with Data and Research to ensure implementation and the service level provided for the customers.Supervising • Supervised a group of engineers for daily operation and projects proceeding.• Assigned the job and explain the scope of work to engineers. • Shared product knowledge and technical skill with team members.• Resolved the confliction in between customer and engineer.