Patrick Lordi Email & Phone Number

North Wales, Pennsylvania, United States

• Cultivated strong customer loyalty through top-tier repair quality and personalized problem-solving sessions.• Championed a culture of safety and compliance with all local, state, and federal regulations.• Streamlined workflow methodologies to meet ambitious production targets.• Spearheaded the training and development of over 8 employees in specialized automotive techniques and customer service best practices.• Orchestrated daily operations for a team of 5 technicians… Show more • Cultivated strong customer loyalty through top-tier repair quality and personalized problem-solving sessions.• Championed a culture of safety and compliance with all local, state, and federal regulations.• Streamlined workflow methodologies to meet ambitious production targets.• Spearheaded the training and development of over 8 employees in specialized automotive techniques and customer service best practices.• Orchestrated daily operations for a team of 5 technicians, efficiently managing the completion of 5 diagnostic tasks daily.• Forged and maintained lasting relationships with vendors to ensure quality and timely supply chain operations. Show less

Fort Washington, Pennsylvania, United States

•Pioneered continuous improvement initiatives that fostered a culture of teamwork and problem-solving •Orchestrated seamless interactions between sales and repair departments for new and used vehicle inventory.•Maintained meticulous records for current and future customer repairs.•Processed an average of 25 vehicles daily, setting new benchmarks for customer satisfaction.

Conshohocken, Pennsylvania, United States

•Conducted comprehensive vehicle assessments through walk-around inspections and test drives to accurately identify customer needs.•Managed an average of 30 customer vehicles daily through effective scheduling and diverse service offerings.•Implemented client feedback mechanisms to continuously improve service quality.

Fort Washington, Pennsylvania, United States

•Managed the Dealer Management System, enhancing service profitability and productivity.•Developed service reports and pricing grids for management review.

United States

• Managed daily service work for VW, Porsche and Audi clients• Processed third party warranty claims• Managed loaner vehicle fleet• Managed service appointment scheduling system

Warrington, Pennsylvania, United States

• Maintained cleanliness of facility• Assisted Marketing department with outside sales and services• Opened and Closed restaurant• Assisted guests through drive through, front counter and dining room• Unloaded stock order deliveries• Delivered catering orders to local businesses

United States

• Managed High Volume Quick Lane Services• Communicated to client’s vehicle maintenance recommendations• Maintained service lot• Assist service advisors with creating and closing work orders