Patrick Lund Email & Phone Number

Columbia, Sc

In early 2021 I was offered a hybrid leadership/technical role as Team Lead for the Unix, z/Linux, VMware, and SAN Platform teams. Daily Responsibilitieso Made recommendations to improve productivity, cost effectiveness, and timeliness of services.o Assisted in identifying and escalating any issues that may have a negative impact on the organization and partnering with various areas to develop practical solutions.o Established and maintained effective working relationships with vendors and business units throughout the organization.o Facilitated the establishment, implementation, and maintenance of technology best practices, policies, standards, and desktop procedures. o Reviewed and implemented compliance/security best practices to ensure the business meets contractual requirements.o Served as final technical escalation path for Operational Support teams.Leadership Taskso Provided daily leadership to12 person team by monitoring work progress, performance, and ensuring the timely delivery of quality solutions. This was accomplished by tracking and communicating status, resource needs, deadlines, and issue resolution in a timely manner to management as needed. o Wrote executive memos and submitted purchase requisitions (PREQs) for upcoming project efforts.o Participated in the annual budget process to align and prioritize business efforts.o Participated in High Level Estimates (HLEs) and Request for Solutions (RFS) for future contract bids.o Performed interviews for new hiresProjectso Primary member of Business Continuity task force in response to COVID-19 Pandemic. This team was responsible for developing and implementing a plan to scale out infrastructure to accommodate over 4,000 new Work at Home employees.o Assisted in VMware upgrades from vCenter and ESXi 6.7 to 7.0.o Developed and implemented strategy for technology refresh of end-of-life hardware for VMware infrastructure.

Columbia, Sc

As the organization continued to evolve, in 2016, the VMware and SAN Operation teams were merged into the Windows Operations team. I took this as an opportunity to expand my knowledgebase in different technologies. I moved to the VMware Operations team in late 2016 to perform work as a hybrid Tier 1/Tier 2 technician. Using my technical and leadership skills, I was able to apply my process and procedural knowledge of the organization onto the VMware Operations team. This allowed us to standardize process and procedures across teams, making the organization more efficient in the process.Daily Responsibilitieso Managed over 3000 virtual guests across multiple datacenters and remote locationso Managed over 150 VMware hosts distributed across 40 Clusters and 10 vCenters. This also included over 2 Petabytes of allocated storage.o Responsible for day to day capacity management, maintenance, monitoring, and technical supporto Problem management and root cause analysisLeadership Taskso Performed technical interviews for new hireso Served as a mentor for new hireso Served as technical escalation pointo Worked with Build and Platform teams to develop appropriate solutions to fit business strategieso Technical lead for Disaster Recovery Exercises of Corporate, Medicare, and Tricare LOBs for VMware infrastructureProjectso Participated in Enterprise upgrade from ESXi 5.1 to 6.0o Developed and maintained team knowledgebase for VMware technologieso Built VMware test lab for operational and application testing (ESXi 6.0, 6.5, and 6.7)o Developed operational metrics and thresholds to generate system health reportso Created scripts for automation and information gathering using PowerCLIo Participated in multiple Hyperconverged Infrastructure (HCI) solutions. This includes VxRACK and vSAN implementations. o Participated in the deployment and implementation of vCenter 6.7o Participated in the planning and implementation of Commvault backup technologies

Columbia, Sc

In 2015, BCBSSC moved to a new organizational Plan, Build, Run model, along with escalation tiers of support in each technology. I was moved into Tier 3 support, which in addition to previous responsibilities, also included more involvement in leadership and projects for the Windows Operations support team.Daily Responsibilitieso Served as top escalation point on team for Windows Operationso Worked with client advocates and customers to ensure infrastructure health and customer satisfactiono Developed operational metrics and thresholds to generate system health reportso Developed and analyzed reports based on operational data to identify trends and improve business process/procedureso Developed and maintained process, procedural, and work instructionso Problem management and root cause analysiso Reviewed and approved project solutions for the Windows Operations teamo Technical lead for Disaster Recovery Exercises of Corporate, Medicare, and Tricare for Windows infrastructureo Worked with Build and Platform teams to develop appropriate solutions to fit business strategieso Created scripts for automation and information gathering using PowerShell and Visual BasicLeadership Taskso Backup Team Leado Performed technical interviews for new hireso Served as a mentor for new hireso Served as technical escalation point for Tier 1 and Tier 2 technicianso Worked with hardware and software vendors to evaluate new technologieso Worked with SunGard to maintain DR hardware contract for Corporate, Medicare, and Tricare LOBso Performed executive presentations for teamProjectso Enterprise upgrade from Windows Server 2003 to 2008o Enterprise upgrade from Windows Server 2008 to 2012o Enterprise upgrade from Windows Server 2012 to 2016o Developed operational service catalog to standardize requests from customerso Developed Disaster Recovery Plan (DRP) for Windows infrastructureo Built Windows test lab for operational and application testing

Columbia, Sc

A graduate of the BCBSSC Entry Level Training Program (ELTP), where new students are trained in the understanding of server and network infrastructure, along with basic troubleshooting skills and management tools used within the BCBSSC environment. In order to graduate this program, students must attend a rigorous 4 month curriculum at Midlands Technical College, while maintaining a 3.0 GPA and completing multiple CompTIA certifications. As a member of the Windows Operations team, I was responsible for the maintenance, monitoring, and remediation of over 2500 Windows servers across 6 local datacenters and multiple remote sites across the United States.Daily Responsibilitieso Technical support via standard ITIL processeso Windows patching and remediation in compliance with DoD standardso Participated in regular FISMA and JSM audits to maintain operational complianceo Maintained OS and SQL server backups using Tivoli Storage Manager (TSM) and Tivoli Data Protection (TDP)o Performed quality assurance of new server builds to ensure customer requirements were meto Server hardware decommissionso 24x7 On-call SupportProjectso Participated in Enterprise upgrade of Windows Server 2003 to 2008o Coordinated server migrations between data centerso Participated in Corporate, Medicare, and Tricare Disaster Recovery Exercises