Patrick Ly Email & Phone Number

Technical Skills• Performs accurate work in a timely manner.• Maintains knowledge and skill through continuing education and practice.• Takes responsibility for safety and high quality performance in the work place.• Observes proper patient identification as regulated by hospital policy.• Follows radiologists written guidelines/protocols.• Takes responsibility for completion of examination by transmitting images to the PACS immediately after the exam is finished.• Takes responsibility for properly training new technologists/students.Customer Service• Consistently communicates and assists customer, visitors and staff in a courteous and professional manner and promotes a positive image of the Veterans Affairs Administration.• Courteous in all interactions with patients, visitors, and co-workers, while promoting teamwork by cooperating with and supporting staff, visitors, and customers in achieving hospital goals/mission.• Recognizes co-workers as customers and responds to them accordingly.• Highly responsive to requests for help, information, and services.• Searches for and recognizes “best practices” in customer service.• Seeks to assist customers in any possible way including getting additional help if required.• Listens to concerns of customers and resolves complaints and concerns effectively and promptly.Record Keeping/Quality Assurance• Follows guidelines for properly registering and editing examinations.• Properly retrieves and utilizes data from Vista, CPRS, and PACS.• Enters correct data on the imaging request, in the computers and in the CR/DR system.• Properly enters patient’s accession number in the CR/DR terminal to ensure proper transfer of the case to the PACS system.• Enters pertinent information into CPRS/Order Entry – Radiology notes such as patient refusals, cancellations, or any other complications.• In even of computer failure – is able to accurately follow down time protocols.

-Coordinate the flow and exchange of information related to scheduling of services.-Performs appropriate registration and scheduling functions, via computer system, including initial entry of demographic information, insurance information, referring physician data, and exam information.-Schedule services such as tests, procedures, follow-up visits, and any other services the patient may require as taken from Doctor's orders.-Responsible for answering of multiple telephone lines, and taking care of the caller's needs quickly and correctly.-Participates actively in department problem solving, coordinating patient schedules for multiple disciplines. Requests guidance and approval as needed. Seeks out solutions to time conflicts directly through parties involved, area managers, and other available resources.-Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural difference of population served.

Maintains patient care • Performs examinations according to protocol.• Identifies relevant data from images accurately.• Communicates pertinent data clearly to the appropriate health care professional• Participates in creating a culture of patient safety• Demonstrates knowledge of emergency preparedness• Verify patient identification and documentation• Communicate with and educate patient regarding pertinent information during all aspects of exam• Achieves quality diagnostic images through correct patient positioning and use of technical factorsEnsures patient data integrity• Accurately completes computer functions; edits, scheduling, billing, status changes and image transfers in a timely manner• Accurate image marking and digital image manipulation and archivingParticipates as an active team member• Orients and mentors new employees and students• Participates in department/facility process/quality improvement initiatives• Responsible for personal and professional development to ensure current knowledge required for position • Cleans and maintains rooms and supplies• Provides integrated services with customers and care partners to ensure high quality care.• Contributes to a positive work environment – HEICorrectly operates equipment according to accepted standards and guidelines• Identifies and responds to equipment problems to ensure equipment is working properly.• Maintains a high level of competency • Accepts new technology as it’s introduced into the facility• Participates in Quality Assurance testing as required by regulatory agencies and/or manufacturer recommendations.