Patrick Lyall Email & Phone Number

Ann Arbor, Mi, Us

Ann Arbor

• Led implementation of new CRM system resulting in more than doubling production and reducing temporary staff man-hours by three months. • Successfully assumed management of three teams, totaling over twenty five members, to process a record number of applications within the first six months of being hired. • Organized and directed the Office of Undergraduate Admissions Central Services training for all full-time and seasonal staff. Worked with teams outside of Central Services to author new training packets for GPA calculation, leading to longer retention of temporary staff. • Streamlined processing by creating new software tools: Taught myself iMacros programming to automate repetitious tasks. Created a new GPA calculator in Excel to reduce errors. Implemented Excel macros and Google Docs for better consistency and efficiency.• Utilized servant leadership skills to shift office culture from low morale to positive and goal-focused, resulting in teams breaking the record for the most applications completed in a day, week, and year - while cutting GPA errors in half. • Recruited onto the Early-Career Leadership Community of Practice, speaking at and assisting with campus-wide presentations to foster the transition of millennial leadership within UM. • Took on more authority supervising a larger group of temporary employees. Higher autonomy led to a record number of applications completed while eliminating mandatory overtime – improving morale and saving time & money.

• Created, implemented, and directed practice for the offensive line. Scheduled and ran position meetings with college student-athletes.• Recruited student-athletes. Awarded scholarships based on academic and athletic talent. • Monitored the academic success of over sixty student-athletes using online software. • Maintained inventory control of all football equipment. Managed and scheduled a staff of college students and maintained multiple athletic facilities.• Helped win Siena’s first ever league championship and maintained a 4.0 GPA while earning a master’s degree in Leadership.

• Instructed physically and health impaired students.• Developed important instructor-student relationships to facilitate learning process.• Directed assistant coaches, organized practices, and led team during games.

• Market research/analysis in multiple industries, reported directly to CEO.• Organized and reported focus groups to clarify the voice of the customer.• Sales Brochure content creation and editing.• Office communications: scheduled meetings and conference calls, prepared procurement. • Business plan assessment and market investigation.

Bachelor Of Arts, English

Masters, Leadership With A Focus In Higher Education