Patrick Lynch Email & Phone Number

Telford, GB

Telford, England, United Kingdom

Telford, England, United Kingdom

Working with clients and freelancers to match the best person to jobs, working to the freelancers skills, strengths and expertise.

Shrewsbury, England, United Kingdom

Shrewsbury, England, United Kingdom

• Event Coordinator
• Facilitating telephone event calls for our customers –Making sure that the call was set up correctly for the customers so that they ran smoothly and efficiently
• Working with different systems simultaneously in the call to create a fuller experience for the customers event
• Troubleshooting any problems in the moment to ensure there was no impact on the call
• Speaking with customers that could range from small groups to over 100 participants, from District Judges to CEO of companies.
• Taking incoming communications from customers to book event calls, answering any questions about the types of call we offer, their benefits and consulting with customer to see what is best for them.Team Coach

Shrewsbury, England, United Kingdom

• Working in multiple roles (Customer Call Centre / Trainer / Back Office Investigator) which included the following duties:
• Organising my own work load, calling back customers that I had promised I would, making sure jobs are followed up and completed on time.
• Providing excellent customer service by advising customers on their bills and their consumption at their properties. Recommending customers of next steps while keep them informed at all times
• Pro-actively investigate a customers account when a leakage claim form has been issued to ensure that the claim form was issued correctly and the customer was kept informed; also processing the forms upon return to.
• Looking at different systems in order to gain a fuller picture of a customers issue at their property
• Taking payments from the customer