Patrick M. Email & Phone Number

Canada

Ottawa, Ontario, Canada

• Development of skills & competences for financial security advisors within the Desjardins Financial Independant Networks and Desjardins Financial Security Investments, in all the areas of Eastern (ON), Atlantic( NS) &.
• Managing training program
  
  
• Implementing strategies & action plans to reach Desjardins & partner's respective goals and targets in career development through the delivery of specialized and up-to-date training programs.
  
  
• Expanding partnership & collaboration with DFSIN ( Desjardins financial security independant network) & DFSI ( Desjardins financial security investments ) & SFL partners on the financial aspects/ compliance/.
• Analyzing workforce productivity, performance & managing expectations for Desjardins financial security independant centers in cooperation with their respective managing teams using business intelligence softwares such.
• Organizing & taking part at events in order to present new initiatives & ways of doing things for training programs to our partners as well as insure our profound commitment to always bring state of the art solutions.

Montreal, Quebec, Canada

• Opening small businesses accounts.
  
  
• Portfolio of 270 clients / Daily account
  management/ 25-30M$ Assets
  
  
• Managing cashflow
  
  
• Drawing roadmaps towards success
  
  
• Blueprint for businesses
  
  
• Handling existing portfolios of small
  businesses as well as new acquisitions (investments such as GIC's, mortgages, loans, line of credit for businesses)
  
  

Montreal, Quebec, Canada

• Supporting front line representatives in difficult situations.
  
  
• Handling complex and exceptionnal requests/cases
  
  
• Assisting customers in need of managerial / higher level assistance.
  
  
• Valuing our clients and offering them the best solutions.
  
  
• Credit management (Increasing or adding temporary limits after assessing risk to assist clients in difficult situations)
  
  
• Taking strategic decisions on VIP accounts
  
  

Saint-sauveur

• Management intership: Manoir saint-sauveur (4 1/2 stars ****'), largest by size and most luxurious hotel in all the quebec laurentians.
  
  
• Creation of bible of standards (SOP's) for the " Hotel " and " Housekeeping " departements
  
  
• Creation of new norms of quality control for all the rooms in the " hotel " departements
  
  
• Supervision of housekeeping staff ( up to 30 employees )
  
  
• Supervision of public and private areas
  
  
• Establishing new positions descriptions
  
  

Paris Area, France

• Buddha Bar Hotel Paris, Luxurious 5 stars hotel ***** in the golden square of Paris ( now closed )" Triangle d'or " (Paris, France): Internship in reception, concierge
  
  
• Soft-opening
  
  
• Receiving high class customers, explaining products and services the hotel has to offer
  
  
• Managing calls, availability and check in/check out of clients.
  
  
• Guiding clients in their choices and special needs.
  
  
• Intense communication and feedback in order to create an unforgettable experience.

Paris Area, France

• Buddha-Bar restaurant Paris luxurious lounge/restaurant (Paris, France):Internship in dining room, kitchen, bar
  
  
• Experience with a franchise of lounge/restaurants with a worldwide reputation
  
  
• Assist VIP clients in choices of dishes & drinks
  
  
• Bar service
  
  
• Manage stress, transforming it into a source of productivity

Montreal, Canada Area

• Newlook Eyewear (Anjou, Quebec): Salesman/Customer service and optometrist assistant
  
  
• Presentation of product, advising client, guiding them towards best choice, customer satisfaction, closing sales.
  
  
• Managing patient’s files.
  
  
• Managing store and doctor’s balances.
  
  
• Performing medical and electronic eye tests
  
  
• Managing reception and appointements of clients.

Master Of Science - Ms, E-Commerce/Electronic Commerce, M.Sc

Master's degree in electronic commerce from HEC Montreal & University of Montreal Courses completion date Sept 2017 / Diploma issued.

Bachelor'S Degree (B.A.A), Business Administration And Management, General, Bachelor Of Business Administration ,Specialized In Hotel & Restaurant Mgt.

Bachelor in Business Admnistration, specialized in Hotel & Restaurant management (UQAM/ITHQ), GPA : 3.25/4.3 , B+ average / Diploma.

1 Certificates (Minor), Criminology & Sociology, Minor/Certificate

• Analysis of Social Environnements • Analysis of Demographics, Ethnicities, work patterns • Analysis of Cultural Integration •.