-Deliver 1st Level ICT support to 20,000 employees in the Northern Territory Government-Create and enter support requests as tickets-Assign tickets to relevant resolver groups based on ticket requirements-Investigate assigned tickets and liaise with client/s to resolve-Liaise with Service Centre Technicians to raise and follow up on existing tickets-Liaise with third-party Service Providers to raise and follow up existing tickets-Escalate existing support requests as… Show more -Deliver 1st Level ICT support to 20,000 employees in the Northern Territory Government-Create and enter support requests as tickets-Assign tickets to relevant resolver groups based on ticket requirements-Investigate assigned tickets and liaise with client/s to resolve-Liaise with Service Centre Technicians to raise and follow up on existing tickets-Liaise with third-party Service Providers to raise and follow up existing tickets-Escalate existing support requests as advised by approved IT Delegates-Utilise administrator tools in DTtools to provide remote assistance-Investigate user accounts using administrator tools Show less

-Conduct initial testing of system updates-Report testing results to external Service Provider and Internal team-Provide analytical data on system DatabaseSee below - Systems Administrator Oct 2016 - Feb 2017

• Develop online Interactive Educational Package (eLearning Products) from provided Microsoft PowerPoint files, and information files.• Liaise with client regarding progress and improvements of products• Represent the company at meetings with client/s and their stakeholder/s• Attend meetings with client to create Key Performance Indicators (KPIs)• Conduct meetings with employee/s to distribute workload• Conduct meetings to discuss feedback acquired from clients• Report… Show more • Develop online Interactive Educational Package (eLearning Products) from provided Microsoft PowerPoint files, and information files.• Liaise with client regarding progress and improvements of products• Represent the company at meetings with client/s and their stakeholder/s• Attend meetings with client to create Key Performance Indicators (KPIs)• Conduct meetings with employee/s to distribute workload• Conduct meetings to discuss feedback acquired from clients• Report to client regarding the progress of the development• Attend meetings to discuss the eLearning Product with clients and their stakeholders• Provide input for the direction of the eLearning Product• Provide feedback to client regarding product updates• Provide feedback on outcomes of changes implemented• Quality test products produced to insure standards are met• Train employee/s in Articulate Storyline 360• Bill clients for services provided Show less

-Conduct 1 hour information sessions -Liaise with MyLearning system developer to progress updates and fixes-Test all new updates to the MyLearning system when the developer produces them-Monitor moodle database for errors and update as appropriate-Second level support in providing User and Educator assistance including: software technical advice, course setup, content advice, Moodle technical advice, and customer support-User data maintenance to ensure data integrity is… Show more -Conduct 1 hour information sessions -Liaise with MyLearning system developer to progress updates and fixes-Test all new updates to the MyLearning system when the developer produces them-Monitor moodle database for errors and update as appropriate-Second level support in providing User and Educator assistance including: software technical advice, course setup, content advice, Moodle technical advice, and customer support-User data maintenance to ensure data integrity is solid-Identify system issues that impact the user, and report/update them as appropriate-Develop and maintain a suite of Learner and Educator Help Guides-Log client requests and issues into a ticket based help desk system (JIRA)-First level support in providing User and Educator assistance including: software technical advice, course setup, content advice, Moodle technical advice, and customer support-Assist in the review process of course content and provide feedback on items such as:layout, course navigation, product functionality, grammatical errors, usability, and course settings-Troubleshooting client issues within the MyLearning (Moodle) Learning Management System (LMS)-Testing and troubleshooting of new and existing MyLearning (Moodle) customisations e.g. Usability, plugins, and core functions-Provide assistance to the eLearning Manager and the eLearning Multimedia Designer and Trainer-Modify and review training calendar entries in SharePoint-Modify data in the Moodle database to ensure user data integrity-Manage coordination of training setup, advertising, enrolment of users, liaising with course facilitators for course dates, scheduling, booking, occasional acquittal of participants-Follow business rules and processes, and seek delegate approval where required-Setup and take minutes of meetings-Organising and issuing and software licenses and recording it in the asset register-Train and troubleshoot GoToMeeting and Microsoft Lync-Liaise with external service providers Show less

-Develop and maintain a suite of Learner and Educator Help Guides-Log client requests and issues into a ticket based help desk system (JIRA)-First level support in providing User and Educator assistance including: software technical advice, course -setup, content advice, Moodle technical advice, and customer support-Assist in the review process of course content and provide feedback on items such as:-layout, course navigation, product functionality, grammatical errors… Show more -Develop and maintain a suite of Learner and Educator Help Guides-Log client requests and issues into a ticket based help desk system (JIRA)-First level support in providing User and Educator assistance including: software technical advice, course -setup, content advice, Moodle technical advice, and customer support-Assist in the review process of course content and provide feedback on items such as:-layout, course navigation, product functionality, grammatical errors, usability, and course settings-Troubleshooting client issues within the MyLearning (Moodle) Learning Management System (LMS)-Testing and troubleshooting of new and existing MyLearning (Moodle) customisations e.g. Usability, plugins, and core functions-Provide assistance to the eLearning Manager and the eLearning Multimedia Designer and Trainer-Modify and review training calendar entries in SharePoint-Modify data in the Moodle database to ensure user data integrity-Data entry in the Moodle database-Manage coordination of training setup, advertising, enrolment of users, liaising with course facilitators for course dates, scheduling, booking, occasional acquittal of participants-Follow business rules and processes, and seek delegate approval where required-Setup and take minutes of meetings-Organising and issuing hardware and software licenses and recording it in the eLearning asset register-Train and troubleshoot GoToMeeting and Microsoft Lync-Weekly report generation and distribution-Liaise with external service providers Show less