Lead a high-performance product team that has primary responsibility for applications that support eCommerce fulfillment and supply chain for Ahold Delhaize USA brands. Application domains include fulfillment, last-mile transportation, and order management services.• Own the product strategy and roadmap for non-customer facing eCommerce applications for Ahold Delhaize USA grocery brands • Manage a team of 20+ product managers and analysts across 10 teams • Led the successful product roll-out of a 400+ store implementation of a buy online pick up at store initiative• Collaborate with business owners, enterprise architects, and product teams to define and implement a multi-year software modernization effort• Introduced modern UI/UX practices to historically developer driven user interface designs• Cultivate a Scrum environment that empowers teams to innovate and deliver excellent products for our customers• Report regularly to senior organizational and enterprise leadership on KPIs and product development progress

Leader of a rapidly expanded product management team supporting web and mobile applications for Ahold Delhaize grocery chains. • Managed a product team of 28 product owners, managers, business consultants and UI/UX designers supporting the development of web and mobile applications for 5 grocery brands. • Responsible for $20+ million capital and expense budget for product development and projects• Oversaw the rapid expansion of online loyalty services driving a 400% increase in usage by customers• Promoted common Scrum practices across 3 internal development centers and 1 off-shore team. • Owner of technology implementation for new order online and pickup at-store pilot

Led cross-functional teams to drive the implementation and delivery of complex and large-scale web and mobile projects. • Implemented Oracle ATG as a common technology platform for 5 websites including new customer facing designs • Managed new mobile app design and technology implementation supporting 5 iOS and 5 Android applications• Led the responsive redesign and development of 5 brand sites emphasizing home page personalization for account holders that resulted in a 20% increase in visitors and 30% reduction in customer support calls• Introduced a new cloud-based analytics platform to support internal and external customer KPI tracking• Established a cross-functional A/B testing team to drive web and mobile data driven improvements

Senior Manager responsible a team specializing in the analysis, design, documentation, implementation, testing, and project management of innovative web (and eventually mobile) applications for two of the Ahold grocery brands. • Led the creation of the first iOS and Android mobile apps for Stop & Shop and Giant Foods brands• Managed the creation of responsive custom list building application for in-store shopping that supported unique product mixes and item locations for 400+ stores• Piloted new web feature that allowed customers to pre-order deli items online that would be prepped for pickup in-store• Provided leadership for conversion to Scrum within our department

• Managed creation of new web ordering tool, including customer service and store operations portals that generated over $5 million in orders in the first year• Led the implementation of two new websites supporting Ahold brick and mortar companies • Collaborated with marketing on first web based digital offers that customers could “load” to their in-store loyalty cards