-Supervised all Food and Beverage functions and ensured that daily returns are prepared submitted and posted to Fidelio Front Office and Fidelio Material Control systems.-Coordinated and supervised Front Office operations, Conferencing and Banqueting, housekeeping, Maintenance, Landscaping and gardening departments. I ensured that customer requests are achieved efficiently, timely and in conformity with the lodge set standards. -Planned the staff annual calendar for all employees at the lodge, I ensured that policies, rules and regulations were reasonably adhered to.-Motivated both junior and senior staff to obtain optimum productivity with efficiency and consistency. -Involved in sales and marketing the lodge. I drafted lodge Marketing Strategy and Marketing Action Plan. -Planned Lodge development concepts. -Planned for purposes of achieving budgets and ensuring that various cost controls were improved and upheld.-Coordinated monthly inventory controls via Material Controls system and ensured smooth operations in stores and purchases sections.-Gained extensive experience in working with Micros-Fidelio suite 7 and suite 8, Micros-Fidelio Material Control suite 7 and suite 8 Property Management Systems

I was in charge of hotel operations. I formulated successful hotel internal control systems, which helps in tracking and accounting for revenue from all departments, monitored and controlled department’s costs and overheads, reduced raw material wastages and pilferage in F & B production and service. I handled and resolved interdepartmental staff conflicts and promoted team works.Led staff by example and trained junior staff on Information Technology (use of computers at departmental levels and Safari cyber) and quality standards expected in service delivery. Moreover I developed and implemented effective re-launch strategy which drastically improved customer perception toward establishment and service delivery.

I was in charge of all operations. I worked out a compressive marketing portfolio to enable new facility penetrate market. I acquired knowledge and experience in manpower management and cost controls in optimizing financial goals