Patrick Stephenson work email
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Patrick Stephenson personal email
I've worked in the information industry for 5 years as a linguist and an analyst. While working for the military I learned the importance of information and how much can be prevented with proper data analysis.Post military I have transitioned into the IT field working in the front line focused on customer satisfaction and troubleshooting. After 6 months in a customer facing role I have moved to a more internal project orientated role where my goals are empowering engineers, PMs, and Customer Service Managers to be able to track project progress and status easily. In my current role I have had the opportunity to focus on an automation based approach working with Python, web APIs, credential management systems, and more. I have found great mentors along the way and look forward to improving my ability to automate processes in the future.Current goals are: - attaining the CCNA R+S by the end of 2019- improving base knowledge of automation/SDN tools primarily Docker and Ansible
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Solutions EngineerCisco Nov 2021 - PresentSan Jose, Ca, Us -
Customer Success Specialist - Enterprise NetworkingCisco Nov 2019 - Nov 2021San Jose, Ca, Us
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Customer Onboarding EngineerEplus Inc. Apr 2019 - Nov 2019Herndon, Va, Us- Migrated ticket and project load from CRM software Remedy to Service Now- Created project and change tracking pipeline to improve engineering team's workflow- Documented role SOP and added detailed process information to internal documentation wiki- Collaborated with on-boarding engineers for multiple successful project resolution- Created tooling using Python to automate credential management system using Rest APIs in json format- Managed version control of Python tool using Subversion integrated with PyCharm -
Msc Support SpecialistEplus Inc. Sep 2018 - Apr 2019Herndon, Va, Us- First line response for over 20,000 Cisco managed products providing troubleshooting, documentation,and escalation- Communicated process improvements to management and followed up with problem analysis- Collaborated with ISPs, clients, and colleagues to resolve network availability issues- Independently worked under minimal supervision during off hours to maintain SLA requirements andcustomer expectations- Worked with multiple third party vendors to resolve vendor specific issues (NetApp, Cisco, Meraki, Pure)
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Mission ManagerUnited States Army Aug 2015 - May 2016Arlington, Virginia, UsIncludes: Creating SQL-queries, managing DoD contractors, providing employee training, quality control, and collaborating with upper management to increase performance -
Operations Manager - TravelUnited States Army Aug 2014 - Aug 2015Arlington, Virginia, UsIncludes: managing of DTS system, creating of excel databases, maintaining compliance with DoD, working with travel budgets
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Senior Voice AnalystUnited States Army Jun 2012 - Aug 2014Arlington, Virginia, UsInvolved SQL-based database management, translation of audio, technical reporting, and presenting
Patrick Stephenson Skills
Patrick Stephenson Education Details
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Appalachian State UniversityGeneral -
Defense Language Institute Foreign Language CenterRussian Language And Literature
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Western Governors UniversityNetwork Operations And Security
Frequently Asked Questions about Patrick Stephenson
What company does Patrick Stephenson work for?
Patrick Stephenson works for Cisco
What is Patrick Stephenson's role at the current company?
Patrick Stephenson's current role is Solutions Engineer.
What is Patrick Stephenson's email address?
Patrick Stephenson's email address is ps****@****sco.com
What schools did Patrick Stephenson attend?
Patrick Stephenson attended Appalachian State University, Defense Language Institute Foreign Language Center, Western Governors University.
What skills is Patrick Stephenson known for?
Patrick Stephenson has skills like Data Analysis, Linux Cli, Network Administration, Project Management, Translation, Nonprofit Organizations, Network Security, Military, Security, Internet Protocol Suite, Sql, Amazon Web Services.
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