Patrick Ma Email & Phone Number

Hong Kong Sar

Since Sept 2017, started to manage several accounts simultaneously. Customers: China Mobile Hong Kong (3G, 4G Mobile Network, Charging System), China Mobile International (AXE/NFV 4G, 5G cloud based Switching Network), CTM Macau (AXE Switching Network, Fixed Line), PCCWG & REACH (SDH equipment), PCCW (NMS System) HGC (SDH monitoring equipment), ESRI China HK (Inventory System) and SmarTone 3G, 4G & 5G system support and dedicate to Network Monitoring System and remote support system.

Hong Kong Sar

SERVICE DELIVERY MANAGER OF CHINA MOBILE Hong Kong-Manage customer’s expectations and perception of service delivery.-Secure customer contract fulfillment, develop and maintain customer relationships-Act as a Functional Manager to manage virtual team to accomplish specific project/tasks within schedule.-Budget, Planning and resource forecasting for whole year support tasks-Manage concurrent support/project tasks and resources that vary in scale and complexity to meet customer expectation-Ensure correction implementation on time that in budget with good quality deliver to customer-Follow up sales leads and identify new business opportunities with Key Account Manager (KAM)-Work with solution team, design team and project team, Aims to deliver good quality solution in customer network.-Assist the business in executing business strategy from a technology perspective.-Regularly meeting with Customer, to review all support issue and share the latest software/hardware information.-Provide feedback of delivery performance to the organization and share with stakeholders.-Work with global support recovery leader and secure emergency Support is performed according to Service Level Agreement.-Responsible for technical and management escalation to Region or/and global organization.-Accountable for HW & SW service contracts and 3pp warranty to ensure that agreed margin is achieved.-Create Procedures Manual in accordance with global template and keep updated (Could be one combined, or one for SWS, and for HWS Services)

Hong Kong Sar

As an OSS technical leader not only provide technical solution but also leverage the business coupled with experience, product knowledge and success in dealing with customer throughout the project. The whole LTE project is needed collaborate with staff over 50; Quickly overcome cultural differences among China, Ireland, Spain & Sweden colleagues to deliver solution on time.-Group training session to customers-Technical solution presentation-Participated in project meetings for OSS problem/project issue-On time completion of projects and fulfill both internal and external requirements-add on sales activity, Pre-sale and after sale support-Cooperated with Ericsson Global support to identify customer problem System upgrade support and verification tests-In charge all technical issues-Provide System support to customer, (7x24) emergency support-HK & Macau customers: Smartone-Vodafone, China Mobile Hong Kong, CTM

Taiwan

Formulate an upgrade method be a technical interface between customer and company. Aims to balance customer’s requirements and work of scope.-Formulate Upgrade solution-OSSRC system upgrade support and verification tests-Participated in project meetings for OSS problem/project issue-On time completion of projects and fulfill both internal and external requirements-add on sales activity, Pre-sale and after sale support-First line support (FLS) interface with customer-Cooperated with Ericsson Global support to identify customer problem-Provide System support to customer, (7x24) emergency support-Taiwan customers : Far EasTone, Chunghwa Telecom, VIBO, Taiwan Mobile

Hong Kong Sar

As an operator engineer, participated in 2G & 3G OSS integration and upgrade project, be responsible for 2G & 3G OSS operation and maintenance together with data mining development. Network surveillances for SmarTone-Vodafone Mobile Network in Hong Kong, first line maintenance and handle customer complaint.-Smartone-Vodafone OSS support.-Responsible for first line O&M maintenance and support-Upgrade support for Smartone-Vodafone mobile network-Participated in project/CSR meetings-Provide (7x24) emergency support for OSS system

Bachelor Of Science In Electronics

High Diploma In Electronic Engineering