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Patrick Ma is listed as Service Delivery Manager - EXPERIENCED@ Ericsson | LTE, IMS, Cloud & 5G Network Engineering & Operations & Consulting | Project management | Information System | Telecom's| ITIL®4 at Ericsson, a company with 128421 employees, based in Hong Kong, Hong Kong SAR, Hong Kong. AeroLeads shows a matched LinkedIn profile for Patrick Ma.
Patrick Ma previously worked as Service Delivery Manager - EXPERIENCED at Ericsson and Service Delivery Manager at Ericsson. Patrick Ma holds Bachelor Of Science In Electronics from The Hong Kong Metropolitan University.
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Proactive, customer-oriented service delivery manager with experience in renowned organizations. With a proven track record of managing multiple accounts, I am adept at fostering strong teamwork with various teams while balancing business and technical work. Lead my engineering team to promptly address daily works and urgent tasks, as well as developing IT monitoring strategies ensuring adherence to agreed service standards and timelines. I prioritise consistent financial results and strong customer relationships when managing our systems, which lays the foundation for successful outcomes that surpass our clients’ expectations.
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Hong Kong SAR
Since Sept 2017, started to manage several accounts simultaneously. Customers: China Mobile Hong Kong (3G, 4G Mobile Network, Charging System), China Mobile International (AXE/NFV 4G, 5G cloud based Switching Network), CTM Macau (AXE Switching Network, Fixed Line), PCCWG & REACH (SDH equipment), PCCW (NMS System) HGC (SDH monitoring equipment), ESRI China.
Hong Kong SAR
SERVICE DELIVERY MANAGER OF CHINA MOBILE Hong Kong-Manage customer’s expectations and perception of service delivery.-Secure customer contract fulfillment, develop and maintain customer relationships-Act as a Functional Manager to manage virtual team to accomplish specific project/tasks within schedule.-Budget, Planning and resource forecasting for whole.
Hong Kong SAR
As an OSS technical leader not only provide technical solution but also leverage the business coupled with experience, product knowledge and success in dealing with customer throughout the project. The whole LTE project is needed collaborate with staff over 50; Quickly overcome cultural differences among China, Ireland, Spain & Sweden colleagues to deliver.
Taiwan
Formulate an upgrade method be a technical interface between customer and company. Aims to balance customer’s requirements and work of scope.-Formulate Upgrade solution-OSSRC system upgrade support and verification tests-Participated in project meetings for OSS problem/project issue-On time completion of projects and fulfill both internal and external.
Hong Kong SAR
As an operator engineer, participated in 2G & 3G OSS integration and upgrade project, be responsible for 2G & 3G OSS operation and maintenance together with data mining development. Network surveillances for SmarTone-Vodafone Mobile Network in Hong Kong, first line maintenance and handle customer complaint.-Smartone-Vodafone OSS support.-Responsible for.
Other employees you can reach at ericsson.com. View company contacts for 128421 employees →
Damir Antolic
Colleague at Ericsson
Croatia, Croatia
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AS
Abhijith Sankaran
Colleague at Ericsson
Bengaluru, Karnataka, India, India
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JB
Johan Belsing
Colleague at Ericsson
Karlskrona, Blekinge County, Sweden, Sweden
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SS
Sevval Selâmet
Colleague at Ericsson
Istanbul, Istanbul, Türkiye, Turkey
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VT
Victor Tanasescu
Colleague at Ericsson
Bucharest, Bucharest, Romania, Romania
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AY
Arun Yadav
Colleague at Ericsson
Meerut, Uttar Pradesh, India, India
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RB
Ramon Beltran Moraga
Colleague at Ericsson
Greater Madrid Metropolitan Area, Spain
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TJ
Tushar Jora
Colleague at Ericsson
Bhiwani, Haryana, India, India
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KD
Kamleshkumar Dholariya
Colleague at Ericsson
Bengaluru, Karnataka, India, India
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BI
Bacsó István
Colleague at Ericsson
Budapest, Budapest, Hungary, Hungary
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Quick answers generated from the profile data available on this page.
Patrick Ma works for Ericsson.
Patrick Ma is listed as Service Delivery Manager - EXPERIENCED@ Ericsson | LTE, IMS, Cloud & 5G Network Engineering & Operations & Consulting | Project management | Information System | Telecom's| ITIL®4 at Ericsson.
Patrick Ma is based in Hong Kong, Hong Kong SAR, Hong Kong while working with Ericsson.
Patrick Ma has worked for Ericsson and Smartone.
Patrick Ma's colleagues at Ericsson include Damir Antolic, Abhijith Sankaran, Johan Belsing, Sevval Selâmet, and Victor Tanasescu.
You can use AeroLeads to view verified contact signals for Patrick Ma at Ericsson, including work email, phone, and LinkedIn data when available.
Patrick Ma holds Bachelor Of Science In Electronics from The Hong Kong Metropolitan University.
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