As the Director of Product Operations at Reputation, I lead a team of technical solution engineers and resident support account managers who provide customer service, web security, and internet security solutions to our clients. I have over four years of experience in this role.My mission is to ensure customer satisfaction, retention, and loyalty by delivering high-quality technical support, application support, and account management services. I also recruit and train proven customer service professionals who share my passion for information technology and web security. I collaborate with internal and external stakeholders to bring the customer's voice, concerns, and project planning to the forefront, and to proactively notify them of pending product changes that may impact their timeline or production environments.