Patrick Mac

Patrick Mac Email and Phone Number

Director, Product Operations at Reputation with expertise in Technical Support @ Reputation
About Patrick Mac

As the Director of Product Operations at Reputation, I lead a team of technical solution engineers and resident support account managers who provide customer service, web security, and internet security solutions to our clients. I have over four years of experience in this role.My mission is to ensure customer satisfaction, retention, and loyalty by delivering high-quality technical support, application support, and account management services. I also recruit and train proven customer service professionals who share my passion for information technology and web security. I collaborate with internal and external stakeholders to bring the customer's voice, concerns, and project planning to the forefront, and to proactively notify them of pending product changes that may impact their timeline or production environments.

Patrick Mac's Current Company Details
Reputation

Reputation

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Director, Product Operations at Reputation with expertise in Technical Support
Patrick Mac Work Experience Details
  • Reputation
    Director, Product Operations
    Reputation Mar 2023 - Present
    San Ramon, California, Us
  • Reputation
    Manager Technical Solution Engineering
    Reputation Dec 2021 - Mar 2023
    San Ramon, California, Us
  • Mcafee
    Resident Support Account Manager
    Mcafee Jan 2018 - Dec 2021
    San Jose, California, Us
    As my customer's advocate I work to bring their voice, concerns and project planning to internal stakeholders. I also proactively notify my customer of pending product changes which may impact my customer's timeline or production environments.
  • Mcafee
    Technical Account Manager
    Mcafee Dec 2009 - Dec 2021
    San Jose, California, Us
    I advocate for my clients to the development, product management, and operations groups to have my customer's needs fulfilled and to give my customer's a voice to those teams.
  • Ip Commerce
    Participant Support Manager
    Ip Commerce Sep 2006 - Dec 2009
    Us
  • Mx Logic
    Technical Account Manager
    Mx Logic Jul 2006 - Sep 2006
    Us
  • Webroot Software
    Manager Of Technical Support
    Webroot Software Jun 2004 - Jul 2006
    Broomfield, Co, Us
    Manage Day to Day activites for Staff of 45. Reporting drirectly to the CIO. Managed both Enterprise and consumer technical support desks, inculding creation of Enterprise support team, and escalation paths.
  • Ibm Rational Software
    Senior Technical Support Engineer
    Ibm Rational Software 1998 - Jun 2004
    Armonk, New York, Ny, Us
    Escalations for Rational ClearQuest Software. Senior Database contact for North America. Team Lead for Escalation Staff.
  • Rational Software
    Senior Escalation Engineer
    Rational Software 1995 - Jun 2004
    Us
    Same as IBM

Patrick Mac Skills

Enterprise Software Technical Support Saas Network Security Cloud Computing Security Computer Security Databases Account Management Management Sql Information Technology Software As A Service Professional Services Application Support Encryption Smtp Windows

Patrick Mac Education Details

  • Colorado Technical University
    Colorado Technical University
    Information Technology
  • Colorado Technical University
    Colorado Technical University
    Business Administration - Information Technology Focus

Frequently Asked Questions about Patrick Mac

What company does Patrick Mac work for?

Patrick Mac works for Reputation

What is Patrick Mac's role at the current company?

Patrick Mac's current role is Director, Product Operations at Reputation with expertise in Technical Support.

What is Patrick Mac's email address?

Patrick Mac's email address is ma****@****fee.com

What is Patrick Mac's direct phone number?

Patrick Mac's direct phone number is +130347*****

What schools did Patrick Mac attend?

Patrick Mac attended Colorado Technical University, Colorado Technical University.

What are some of Patrick Mac's interests?

Patrick Mac has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Animal Welfare.

What skills is Patrick Mac known for?

Patrick Mac has skills like Enterprise Software, Technical Support, Saas, Network Security, Cloud Computing, Security, Computer Security, Databases, Account Management, Management, Sql, Information Technology.

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