• Providing high level support in relation to implementation of business objectives and initiatives and undertaking a wide range of business administration and coordination of activities• Facilitating development of business plan and accountability for delivering and maintaining the plan.• Preparing routine and ad-hoc reports, presentation, and providing responses to ensure stakeholders receive relevant accurate and timely information.• Coordinating internal communications of the business to support efficient and effective operations.• Ensuring all accountabilities are met within timeframe and quality parameters, given the range of activities and priorities involved.• Implementing credit administration policy, processes, and procedures across the organization to ensure compliance.• Ensuring the institution is in full compliance with internal policies, procedures, and processes• Undertaking quality control reviews for the business units to ensure consistent implementation of policies and processes across all business units and identify any gaps, challenges, and improvement measures.• Ensuring the quality of systems and processes is maintained and system are in place to support effective management of business.• Ensuring credit committee are convened in a timely manner to avoid delay in loan processing.

• Growing and managing a quality loan portfolio.• Preparation and implementation of annual branch budgets and business development plans.• Achievement of branch profitability and cost control objectives• Promotion & marketing of the Institution’s products and services• Enforce implementation of laid down policies and procedures for Credit operations and staff discipline.• Monitoring loan assessment, appraisal and approvals at the branch• Ensuring loan repayments and recoveries are within stipulated timelines and as per policy guidelines.• Ensuring supervision, appraisal, coaching, motivation and development of all branch staff and recommending appropriate training needs.• Working with third party service providers to deliver superior service to all customers.• Marketing intelligence and reporting to understand competitor activity in the assigned area.• Ensuring provision of high quality services to all customers in a timely manner.• Managing relationships with all stakeholders to ensure a positive image of the institution is maintained.

 Ensuring 100% compliance to the Bank’s policies and Procedures on cash management Authorizing teller vouchers of up to Ksh. 999,999. in the Banking System as they are being processed Providing leadership to cash relationship officers and manage performance Retrieving cash and cheque deposits from the ATM; Ensuring effective cash management at the branch level Ensuring high productivity levels by staff through performance reviews and coaching Ensuring accuracy and completeness of cash management documents Ensuring safe custody of cash and serialized stationery Reconciling cash at the end of the day through a physical cash count and monitoring the intra-day cash limits for the tellers; Confirming instructions and cheque payments with clients and Branches Ensuring high standards of Customer Service are maintained as the first contact person between the Bank and customers Ensuring strong adherence to AML and KYC policy guidelines Ensuring compliance to the CBK prudential guidelines

 Preparing the branch performance reports  Ensuring strong adherence to AML and KYC policy guidelines Analysing branch financial reports and communicating the same to the branch management  Ensuring compliance to the Bank’s policies and Procedures and issuing snap checks to check on lapses  Ensuring accuracy and completeness of cash management documents Monitoring branch income general ledgers (both income & expenses ) Stores management  Ensure compliance to the CBK prudential guidelines Ensuring accurate and timely preparation and submission of Branch returns Reconciliation of all branch GLs and handling all the branch GLs issues  Championing cost management and cost reduction initiatives Analysing branch financial reports and communicating the same to the branch members