Create written procedures for Best PC Fixit, self help software targeting most common remedies (300+) used for computer/os/application difficulties and an alternative to using expensive "have guru will travel" remedies.

CIO, SAFETY MANAGER (12yrs), RECORDS MANAGER, PRODUCTION COORDINATOR (3yrs) 30 yrs of progressively more responsible duties culminating in Chief Information Officer for a non-profit of 250+ employees headquartered in Chico, CA, with locations in Oroville and Paradise. IT Department Manager w/ up to 5co-workers. Yearly budget responsibilities, oversaw specialized payroll process per DOL requirements for disabled workers. Familiar with NISH requirements, DOL non-profit certification. CARF certification for IT. Nonprofit Wage & Hour certification training.