Patrick Magee Email & Phone Number

Olathe, KS

• Communicated directly with customers via phone and email.
• Processed Warranty Claims for Customers
• Provided troubleshooting for installation and programming of Schlage Locks.
• Filled part orders for customers.
• Ordered stock for the parts department.
• Keyed cylinders for knobs and deadbolts.

Olathe, KS

• First point of contact for customers filing new automotive and homeowner claims.
• Took status calls on claims.
• Offered car rental, repair services and fire/water restoration services.

Kansas City, Missouri

• Answered inbound calls for car rental customers needing roadside assistance
• Provided exceptional customer service and collected required information from the customer on every call per established criteria
• Dispatched roadside service to customers as needed

Kansas City, MO

• Received and answered customer inquires and requests regarding products, orders, pricing and other services offered.
• Operated Oracle and Kana systems for support of Garmin products.
• Processed credits and refunds for customers.
• Provided operational support for Garmin consumer electronic products.
• Reviewed special circumstances and authorized warranty service when deemed appropriate.
• Worked with customers to determine which products, accessories and plan of action best served their individual needs.

Kansas City, Kansas

• Established and cultivated strong relationships with customers both in person and over the phone.
• Facilitated communication between customers and shipper's insurance providers to ensure claims handled accurately.
• Worked independently on projects within budgets and timetables for clients.
• Managed store by performing customer service, supervision and cash handling.
• Specialized in packing of antiques and art.

Kansas City, KS

• Produced inventory statements and weekly budgeting reports for general facility manager using Microsoft Excel and Word.
• Prepared shift schedules and purchase orders for inventory using Microsoft Excel.
• Responsible for hiring, training, customer service issues and facility maintenance.
• Managed team of 15 personnel.
• Closed facility and prepared daily bank deposits.
• Delivered pizzas to customers in a timely manner.