• Communicated directly with customers via phone and email.• Processed Warranty Claims for Customers• Provided troubleshooting for installation and programming of Schlage Locks.• Filled part orders for customers.• Ordered stock for the parts department.• Keyed cylinders for knobs and deadbolts.

• First point of contact for customers filing new automotive and homeowner claims.• Took status calls on claims.• Offered car rental, repair services and fire/water restoration services.

• Answered inbound calls for car rental customers needing roadside assistance• Provided exceptional customer service and collected required information from the customer on every call per established criteria • Dispatched roadside service to customers as needed

• Received and answered customer inquires and requests regarding products, orders, pricing and other services offered. • Operated Oracle and Kana systems for support of Garmin products.• Processed credits and refunds for customers.• Provided operational support for Garmin consumer electronic products.• Reviewed special circumstances and authorized warranty service when deemed appropriate.• Worked with customers to determine which products, accessories and plan of action best served their individual needs.

• Established and cultivated strong relationships with customers both in person and over the phone.• Facilitated communication between customers and shipper's insurance providers to ensure claims handled accurately.• Worked independently on projects within budgets and timetables for clients.• Managed store by performing customer service, supervision and cash handling.• Specialized in packing of antiques and art.

• Produced inventory statements and weekly budgeting reports for general facility manager using Microsoft Excel and Word.• Prepared shift schedules and purchase orders for inventory using Microsoft Excel.• Responsible for hiring, training, customer service issues and facility maintenance.• Managed team of 15 personnel.• Closed facility and prepared daily bank deposits.• Delivered pizzas to customers in a timely manner.